Townhouse Oak Melaka Near Dataran Pahlawan Formerly Ideals Hotel♡

Very Disappointed – False Advertising and Misleading Photos. A Lesson Learned–Read the Reviews first

1.0

− I am very disappointed with my stay at Townhouse Oak Melaka. Firstly, I booked a room with a window, but upon arrival I was given a room without one. The staff's explanation was that another guest had already taken the room with a window. This is unacceptable. If there are different room types, they should be clearly stated during the online booking process so guests know exactly what they are paying for. Secondly, the room I received looked nothing like the photos used in the advertisement. The pictures are very misleading. The actual room was completely different—almost a 360-degree opposite of what was advertised. The hotel itself also looks old and is located in a converted shoplot building, which was not obvious from the online listing. Had the photos accurately reflected the property's actual condition, I would have made a different booking decision. To make matters worse, the cleanliness of the bathroom and toilet was disgusting. It was poorly maintained and did not meet even basic hygiene standards. A clean bathroom is one of the most important expectations when staying at a hotel, and this was a major disappointment. Overall, I feel cheated. After reading other reviews, I realized I am not the first guest to have this experience. It seems that previous guests have also complained about being given rooms that did not match what they booked or what was advertised. I hope the management will be more transparent with their room descriptions and use accurate photos so future guests know what to expect.

Complete stay with complete facilities

10.0

We had a great experience at this hotel. The room price offered excellent value for money. The location was very easy to find and convenient. The hotel facilities were complete and met all our needs. Most importantly, the staff were friendly, professional, and easy to communicate with. We would highly recommend this hotel to others.

− Most things were fine, but the facilities looked a bit worn out. There were also some spots with peeling paint and wallpaper. A little renovation would make the place even better.

Complete stay with complete facilities

10.0

We had a great experience at this hotel. The room price offered excellent value for money. The location was very easy to find and convenient. The hotel facilities were complete and met all our needs. Most importantly, the staff were friendly, professional, and easy to communicate with. We would highly recommend this hotel to others.

− Most things were fine, but the facilities looked a bit worn out. There were also some spots with peeling paint and wallpaper. A little renovation would make the place even better.

Complete stay with complete facilities

10.0

We had a great experience at this hotel. The room price offered excellent value for money. The location was very easy to find and convenient. The hotel facilities were complete and met all our needs. Most importantly, the staff were friendly, professional, and easy to communicate with. We would highly recommend this hotel to others.

− Most things were fine, but the facilities looked a bit worn out. There were also some spots with peeling paint and wallpaper. A little renovation would make the place even better.

Guest review

1.0

장점 2도없음

− 1~열까지 단점.최악. 사진에 절대 절대 속지마시길..

Guest review

9.0

Pulito, spazioso e le persone gentili. C'era anche il dispencer dell'acqua

− Niente