The Shepherd Bush Stay in London by gndj

Disgusting empty flat with no furniture or hot water

1.0

Dirty, no furniture, no carpet, shower doesn’t work, not even a chair or table or a fork in the place… it’s like someone has moved out of the place in a hurry and then stuck it on Booking.com…. When I complained they ignored my messages and phone calls and emails and just mugged me off. I saw a mouse or rat, the window doesn’t shut properly… it’s filthy… literally the worst place I’ve ever stayed lol and I’ve travelled lol

− Dirty, no furniture, no carpet, shower doesn’t work, not even a chair or table or a fork. They ignored my calls and messages asking for help. Proper con artists lol

Guest review

1.0

There was no light at the property and the landlord said he will refund if you i wanted to leave. I left and he didn’t even refund

Terrifying stay in Shepherd's Bush with dirty toilet and lack of bed

1.0

Location was proximate to tube stations and easy transport to London attractions.

− Extremely disappointing experience. We booked accommodation for 3 people, including our 10-year-old child, but there was only one double bed provided. On arrival, the toilet was extremely dirty and contained human faeces, with no toilet paper. This accommodation failed to meet basic human needs. We immediately contacted the property manager, who promised that the issues would be sorted while we were out. Unfortunately, nothing was done. We had no alternative accommodation available at such short notice, so we had no choice but to stay. I eventually had to clean the toilet myself so that we could use it. My husband had to sleep on the dirty floor. The property also failed to provide the sleeping arrangements we had booked, and communication afterwards was very disappointing. Also property refused to refund us and claimed that all pictures has been taken after we used property! Despite booking tried to resolve this with property, they were having endless excuses and failed to answer messages and calls from us or booking. I would not recommend this accommodation and would not stay here again, safe yourself the troubles.