High Street Kensington Suites

It was ok, and central. It would be untenable for many people

4.0

Good area.

− The website does not explain important elements, such as:- 1. Entry is NOT via the main road. You have to know to go to the back of the property to a locked gate. 2. There are two flights of stairs to get to Reception; then I had another two flights to get to room. No lift. That should be made very clear in the description.

Superb

9.0

Fine for what I needed, but I won’t stay again

5.0

Close to tube station, not too expensive, comfortable enough bed. Room and bathroom were clean. You have a fridge and cooking facilities if you need them, which is handy.

− You need to walk up 12 flights of stairs to get to the room, there is no lift so if you are not fit and able, this is not a good place to stay. I have a heart condition and I nearly passed out attempting to make it to my room. There is no aircon and it was hot so the window had to stay open. This backs onto a very busy, noisy road - so I didn’t get a great night sleep.

Very scammy. This was more of an air bnb than a hotel as it claims to be. It was SO difficult to even find the place- th

1.0

Nothing

− Everything. The lack of communication, the lack of cleanliness, the lack of service, the lack of towels, the lack of English speaking workers.

Poor

3.0

− The room did not match the picture on Booking. No windows in the room. Just one small hole (that how I would describe it) on the ceiling. It was 32C in London. The room on the top floor - it was extremely hot without any air circulation. The bed... the bedding was not clean. I would not like even put it into the words over here. So I wonder why the hotel disorient customers with such nice pictures of a facility which is not true. It was upsetting...

Disappointing

4.0

− No lift - you have to carry your suitcases to the upper levels. The stairs were narrow and it felt risky when bringing the suitcases down those stairs. NO AIR-CONDITIONING (it was HOT), no fan (owner refused to provide one) - suggested we open the window (which faced a busy street with cars, trucks, ambulances - all night long). It was NOISY, we could not sleep. The quality of the furniture in the room did not look like the website; there was insufficient cutlery; no cooking implements. It was basic, not deluxe! The entry is not from the street, we had no instructions, and we ventured to the side of the terraced row of shops. There was an entry via a gate at the side, which led to a narrow back lane, which had dumpsters that were piled high with rubbish - people were smoking next to the dumpsters - a fire risk.