Xenon Loft

A scary and dirty disaster

1.0

The location was very central and keys were very easy to collect. The host sent photos of the building location and of where to collect the keys which was great.

− Everything else was awful though. After arriving at the building and taking a closer look, it was dirty and unkempt everywhere. Although the place was cheap, there is a minimum standard of cleanliness that is expected. Ants fell onto my bed and there were lots crawling around. Whilst some may be expected as I went in June when it was hot, moving the bed away from the wall and keep things cleaner would certainly help. There wasn't a shower curtain or towel hook. There was stains on the bedsheet and dirt/dust everywhere. Terrace was in disrepair. Walls were dirty. And as the top floor is only accessible by lift (stairs do not go to the last floor), I was stuck up here as the lift was being repaired on my last day and my host failed to mention this to me. I was panicked that I would be stuck for a while as the host also didn't answer my calls and messages. The lift company themselves had to help free me from this horrible, unsafe apartment on the top floor. Whilst the location and price are good, nobody should be staying here. When I messaged the host about the cleanliness, he sent screenshots of AI overviews saying that Airbnb hosts essentially cut corners in cleaning places due to high turnaround and he didn't seem to care when I was trapped due to not being able to leave the building so he also doesn't deserve anybodies business. Stay away from this wreck.

The place is cozy and well located, the owner responded my questions, and my stay was very pleasant

9.0

The property was easy to find and had convenient access. When I arrived, the place was pleasantly cool, which created a nice first impression and gave off welcoming vibes. It felt comfortable and inviting right away.

− Some of the furniture was either broken or not working properly, which took away a bit from the overall experience. A little maintenance would make a big difference.

Bon rapport qualité prix.

7.0

L'emplacement et la vue.

− La plaque chauffante était hors service. Je l'ai communiqué et rien n'a été fait. Il n'y a donc aucun moyen de cuisson. Un peu dommage lorsqu'on le decouvre après avoir fait les courses... Aussi plusieurs ampoules hors service...en lisant les avis il s'avère que ces problématiques sont déjà signalées à maintes reprises. Il est peut-être temps d'agir!

ΑΠΟΓΟΗΤΕΥΤΙΚΗ ΚΑΙ ΑΔΙΑΝΟΗΤΗ Η ΣΥΜΠΕΡΙΦΟΡΑ ΓΙΑ ΕΚΔΟΣΗ ΝΟΜΟΤΥΠΗΣ ΑΠΟΔΕΙΞΗΣ 3 ΒΡΑΔΙΩΝ.

2.0

BE CAREFUL! I asked from the host for an official receipt for the 3 nights I stayed there, and although in the beginning he was telling me that he will send it to me, this never happened. After 12 days from my last day of staying there, and numerous messages on booking platform, sms's and viber, the host was avoiding me, and he was even barring my calls, no matter from which phone number I was calling. I called the Headquarters of Booking.com in London, and they also experienced the same avoidance and lack of communication regarding the issue of the receipt. The employee of Booking advised me to write immediately about my experience on the evaluation of the place, that's why I am writing all these. In addition, Booking.com advised me to send as soon as possible my complaints to the relevant entities in Greece, such as the Independent Authority for Public Revenue and the Greek Ombudsman.

− ΠΡΟΣΟΧΗ! Ζήτησα εγκαίρως από τον οικοδεσπότη νομότυπη απόδειξη για τα 3 βράδια που έμεινα, κι ενώ στην αρχή μου έλεγε ότι θα τη στείλει, δε συνέβη ποτέ. Αντιθέτως μετά από 12 μέρες που ολοκληρώθηκε η διαμονή μου και δεκάδες μηνύματά μου σε κινητά, στην πλατφόρμα της booking και το viber, ο οικοδεσπότης μου έκανε φραγή κλήσεων. Ακόμα και όταν καλούσα από άλλα τηλεφωνικά νούμερα, και καταλάβαινε ποιά είμαι, έκανε το ίδιο - φραγή! Κάλεσα τα Κεντρικά της Booking.com στο Λονδίνο, και ο υπάλληλος με ενημέρωσε ότι ομοίως είχε πρόβλημα επικοινωνίας με τους οικοδεσπότες αναφορικά με το θέμα της απόδειξης. Επίσης, με συμβουλέψανε να γράψω για τα γεγονότα στην αξιολόγησή μου, ώστε να ενημερωθούν πιθανοί πελάτες και για το λόγο αυτό είμαι αναλυτική. Επιπρόσθετα, μου προτείνανε από την Booking.com να κάνω καταγγελία στους σχετικούς φορείς, όπως η ΑΑΔΕ και ο Συνήγορος του Καταναλωτή.