Norfolk Inn Paddington

Guest review

2.0

Awful place, cockroaches in room, bathroom smelt horrendous, worst place I've ever stayed, if you're looking for somewhere near to paddington you'd be better off sleeping on the station floor all night

Disgusting

2.0

Absolutely disgusting don’t waste your time booking.

Terrible disgusting filthy hotel- DO NOT STAY

2.0

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.

Guest review

2.0

Worst stay of my life the bathroom is full of molds, cockroaches around, dirty rooms and dirty stains everywhere, foul smell, no heating the only good thing was the bathroom had hot water. I would never stay in here… bad very bad

HORRIBLE. FILTHY. WHAT A NIGHTMARE.

2.0

The photos are nowhere near the actual situation of the place. As soon as we walked in at the reception, it is obvious that NIP IS A KIP. It is NOT WELL MAINTAINED. Much to our dismay, our room is the worst place I have ever stayed at. I’m sure their every room is the same. It was a dark box room with UNCOMFORTABLE AND OLD MATTRESS. The curtain was FULL OF DUST and we started sneezing and having sinusitis. The back of the old cabinet was FULL OF DUST AND RUBBISH. Very DISGUSTING. They even placed a very old bedside table that is STAINED AND YUCKY. CARPET IS FILTHY. Much more, the toilet is UNBEARABLE. Very basic but the condition is much less than standard. We couldn’t even use the shower because IT IS FULL OF HAIR AND SOAP SCUMS. CLOGGED drainage. Very disgusting. Because we couldn’t stand the situation anymore, I talked to the receptionist but he was not helpful and did not care at all. He also insisted that the booking is NON-REFUNDABLE despite their BIG NEGLIGENCE. The highlight of our stay was the LEAKING CEILING LIKE RAIN which started at 6:30AM and we were not able to rest any more. We packed our bags and left. They agreed to refund 80% of the fee, but they don’t even deserve that 20% for the situation that we experienced.To be honest. WE WERE TRAUMATIZED. I NEEDED TO HAVE COUPLE OF SHOWERS TO WASH DOWN THE DIRT FROM MY BODY. They only want to take profit, but did not care about their service. How can you offer such business without maintaining your rooms? HORRIBLE. MISLEADING PHOTOS ON BOOKING APPS. WHAT A NIGHTMARE!

Filthy, Disgusting - Sleep at the station

2.0

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.