Iris Hotel Llandudno♡

Not our best stay this time.

6.0

Location

− Wasn’t as clean as previous visits.

I want to return very soon.

9.0

There was very few other Guests. So Very fee Fake faces. i Loved it.

− The guests i did see. Fake and Very Ugly.

Guest review

7.0

Good Location

− Staff wasn't welcoming

Don't stay here. You will be disappointed

1.0

The fact I only booked for one night

− The room was appalling. Mould everywhere, a wet patch on the carpet. No the greatest view.

Guest review

8.0

The room was just fine and met all our needs well. A few chatels need minor fixing attention to spruce the room up to a 10, but this did not interfere with functioning. We slept well and were very comfortable. A pleasant stay. Thank you.

− The WiFi and mobile data did not work in the room. Guests needed to sit in the lounge area to access the WiFi. No problem if just browsing, but travel planning takes a long time so we would have been more comfortable in our room doing our planning with more privacy. A few of the room instruction notices were out of date and had not been corrected eg, old WiFi code given that was invalid (the new code was at the desk in the lounge, and shower use instructions need to be corrected.

IRIS HOTEL( HOVELL) the poorest hotel in Llandudno!!!

1.0

The location of the hotel or HOVELL !! was right on the sea front.!!

− Staff were rude and unhelpful , the hotel is dirty and dated, signs are displayed discriminate against the disabled. the room was located at the rear of the hotel in the annex (converted stable?) up concrete stairs where the hand rail was broken. The room 204 was small with 2 windows one of which had been screwed shut and over looking a patch of waste land, the other had been "repaired" with L brackets screwed into the corners, a dirt access and the neighbouring hotels car park.The curtain didn`t fit the windows and wouldn`t close to no privacy was available. The carpet was dirty you could see where the hoover had been used in the middle of the room but the side and edges hadn`t been and the floor was uneven with dips in it the skirting board was rotten and broken. The small double bed was a plywood box with a thin lumpy mattress. The kettle was located within the wardrobe with 2 sockets for some reason? The small TV wouldn`t tune in! We tried to complain and were met with a blank dismissive shrug from the woman on reception. On route to the reception from the annex to the main HOVELL was strewn with bags of presumably dirty bedding which continued through the cellar/breakfast/restaurant area causing a fire and health and safety issue, the icing on the cake so to speak was the staff member resting his bare feet on a restaurant table so that ensured that we would not be eating in the hotel! Due to the lack of signal and wifi we ventured out to try to find alternative accommodation. unfortunately due to an event taking place all hotels were fully booked in the area. we returned to our room late in the evening to find dead creatures under our pillows ! luckily i had camping sleeping bags and blankets in our vehicle for emergencies so we recovered them and tried to make the best of our poor accommodation.