Pump House Apartments♡

Hosts need to take a step back and let guests enjoy their stay without being monitored

5.0

Property was extremely clean and the location was fabulous.

− It felt like big brother was watching you. I emailed querying if I could possibly bring my miniature Yorkshire terrier as I wasn’t decided whether to bring her or not. I was told that this would be an extra £10 per night on top of the handsome sum of £400 for the accommodation due to “additional cleaning”. Yorkshire terriers are hypoallergenic but I didn’t make a fuss. Literally not even an hour after arrival I get an email from the owners of the property saying that they seen that we had got in ok and that I had decided to bring my Yorkshire and again asking me to leave an additional £20 for the “extra cleaning” . Obviously I realise that property owners have CCTV but it made us all feel really uncomfortable about being watched. And to be told AGAIN about this additional £20. The following morning I got an email just reminding us that check out the following morning was 11am (a bit like- here’s your coat what’s your hurry). And that if we were leaving any earlier to let the owners know (no pressure at all guys). In the email we were also asked to do the dishes! We would have done them anyhow but did think it was a bit cheeky being asked to do so. The main problem was the feeling of constantly being monitored and watched. You go away for a couple of nights to relax, not to get constant reminders about an additional £20 for a 2lbs dog that doesn’t shed and is fully housetrained, also emails telling us “I see you have arrived” … creepy! and telling you when you are due out after the very first night staying there and clean the place before you leave. For this reason I won’t stay again

Guest review

8.0

El precioso apartamento, muy limpio y con una ubicación inmejorable

Guest review

10.0

Lovely apartment in a great location. So handy to shops and restaurants. So clean and well equipped. Host was always very prompt with replies.

A lovely 2 days in Derry for my son’s graduation! The apartment was a 2 min walk to the Millenium Forum & a short wa

8.0

Central location within walking distance of bars, restaurants & shops. Really well equipped kitchen, nice decor & spotlessly clean

− The twin beds were not very comfortable & the bathroom was very tight but the main bedroom was lovely & the en-suite was spacious

Guest review

10.0

Fabulous central location, beautiful accommodation , very clean. A wonderful use of the loft space. Very responsive hosts

− Not a complaint, just an observation....you have to climb some stairs before you get to the lift...so not really suitable for a wheelchair user.

Excellent location

10.0

Central location, very modern, even with a old fashioned twist.

− We loved everything, no complaints.