Serendipity Holistic Resort Spa♡

Mountain side bliss

10.0

Breakfast was homestyle jamaican authentic flavors served with kindness and love.

Guest review

6.0

− The place is somewhat going to seed - the main house was a mess / being used as storage. Everything was getting a bit old and tired.

River deck no longer exists, no hot water in room, didnt staff booked masseuse

3.0

Monique, Marieka, and Hanif were very kind to us, as well as all the other staff supporting them. We did get time to relax and recharge, just not to the extent we wanted. Also, Hanif’s cooking was delicious and we enjoyed all our meals during our stay. The grounds look very pretty, and are well maintained. Our room was clean, and comfortable. They accommodated all of our requests during the stay.

− Most important: the river deck which is an absolute feature of the hotel was gone, sadly destroyed during Hurricane Melissa. This feature was the main reason we booked this hotel - we wanted to be near a pool of water in the mountains laying out in a chair. All of this was gone. While they did put two chairs on the jagged rocks where the deck used to be, you couldn’t lay out in comfort. This needs to be disclosed on the website and during booking. The couples massage we booked was also to be a main feature of our stay. 24 hours before we arrived, they emailed to ask if we could move our appointment up an hour. Sure, not a problem. But on the day of, they texted us 5 minutes before our couples massage to say our massages would be in series, not at the same time. They only had one masseuse on staff that day - who had specifically commuted in solely for us. We walked down to the spa to in our bathrobes to verify, and alas only one masseuse (also they appeared to only have one massage table…). I will say, they apologized, and when we declined massages in series since it meant lost time together, they fully refunded us quickly. The bathroom shower did not have functioning hot water, and so we had to shower in cold water. The toiletry dispensers on the wall were rusty, broken, and only the body wash had some sort of liquid (that couldn’t be dispensed). We asked in advance for airport transport, and they arranged a driver they often work with (his name was Kevin). It was $100 each way, paid by cash to Kevin. His car was beat up, with no seatbelts in back. He arrived 30 min late to airport pick up, and on the return trip to the airport, he tried to charge us an extra $20 as we loaded up at the hotel - which I simply didn’t even have, but he still took us.

Guest review

3.0

Breakfast should have more options and a nice menu which I didn’t see.There was limited staff and had to wait for the chef in the morning for coffee and breakfast as well which i didn’t like.The only thing i liked the most was the river.

− The resort was nice but there was only one guest and there wasn’t alot for dinner.Was expecting a nice hospitality but reality was different.They said that they only opened the resort for us since it was under renovation but could have told us before if they were going through renovation.

Guest review

7.0

We like the bed and the gardens!

− There wasn't any hot water in the shower We didn't have many options on the menu for dinner, but what they offered was good!

The staff is so kind, thoughtful and helpful. The food is amazing. The nature is beautiful, the house I stayed at was be

10.0

The property feels like a dream. It’s surreal how beautiful everything and the nature and the views are.

− I loved everything.