Hampton Court Cottage♡

The property has potential but needs a good clean there was alchol left from the previous guest a bit of tlc be good

1.0

The property was spacious

− The property was not cleaned properly the bedding was dirty and there was not any towels left for the amount of people in the room

Delightful

10.0

Wonderful place and great accommodation. Would recommend

Guest review

1.0

Nothing.

− The accommodation was advertised as having free parking; however, this was not true. There was no free parking on site, the only available free parking was in another area some distance away. This is not practical if you are staying overnight with luggage or children. As a result, we had to double park on a busy main road and quickly unload our belongings, which was not a pleasant start to the stay. In addition, the property itself was old, run-down, and not clean. There was still a Christmas tree up, even though it is May. The carpets were extremely old and dirty to the point that I did not feel comfortable walking on them. Much of the furniture and fittings throughout the house were outdated and in need of repair. The bathroom was very small, requiring you to turn sideways just to reach the toilet. The shower was being held up with Sellotape. There were multiple half-used toilet rolls left lying around. In the kitchen, the drawers where the cutlery was stored were dirty, with debris inside them. A used sponge had been left for washing dishes rather than providing a clean, new one. One of the bedrooms contained an office chair with no desk, which seemed out of place. There was also a light that did not work in another room. Overall, the property felt poorly maintained, with mismatched and worn furniture used to fill the space. This was not a pleasant place to stay, and I would not recommend it to anyone.

Terrible!

1.0

Nothing. It was an extremely disappointing stay.

− The entire experience was terrible. My wife and I were visiting family in the neighborhood and had booked the cottage for 2 nights. While the property location is central and close to the river, it was extremely difficult to find the cottage. Granted we arrived there late in the night but there was no light or legible sign to find it easily. We eventually found the cottage but once we walked through the gate, the property was pitch dark and in fact looked like an abandoned house. We had to walk close for the sensor lights to turn on. From the moment we entered the house, you could tell it was pretty rundown. There was a huge cobweb in the ceiling in the foyer, in the corridors of the main floor and several other nooks inside the house. The walls were stained and the pain was peeling in some areas. There were food crumbs in the kitchen drawers and cabinets. The coffee mugs had residual stains inside at the base of the mug. The main bathroom across from the master bedroom was in a terrible state. The tub was broken, the soap dispenser above the tub was empty. The towels, bedsheets and pillow covers were discolored. Even the bed was uneven and had a tilt towards the middle. I immediately sent a message to the owner via the Booking.com messenger feature and the owners did not respond at all. Even though I had booked the place for 2 nights, we decided to leave the first thing in the morning. It was uninhabitable, and in fact, a health risk. When I tried to leave a message to the owners to let them know that we were leaving a day before our planned check out date (and I tried this multiple times), the message did not go through. I am not sure if this was an issue with the Booking.com app but I wonder if the owners disabled the message once they saw my initial note about the terrible condition of the cottage. Maybe to avoid dealing with any discussion regarding a refund (?). In any case, I chose to leave the place after the 1st night despite losing money.

Owner was very helpful with requests and advice on where to eat I would recomend and go there again

8.0

Very good and cozy place to spend time with fun

10.0