Davinci Gorilla Lodge♡

Horrendous experience.

1.0

− We arrived at the lodge having travelled a very long distance plus my sons had flown in from UK on the day. The lodge kept us waiting for a long while then when i went to enquire, they asked for the payment which was inflated, i questioned it and showed them the agreed rate on Booking.com, so then they amended it and took the payment. 10 minutes later they told us that they did not have any rooms available. Started putting our luggage in their van to take us their "sister" lodge. We were hassled so much, it was getting dark, we were exhausted etc etc. The staff were rude. The manager was miles away and could not come to resolve issues. We were advised by Booking.com to take up alternative accommodation which we did.

Please don’t waste your money here

1.0

Honestly nothing.

− My husband arrived around 4:30 in the afternoon and there was one other couple in the lobby. They had just come off a hike. The receptionist took our passports, gave them back, then disappeared for 30 minutes!! We were sitting on the couch until 5pm! She came up and I said “ Can we get our keys?” She said “not yet, I have to explain the property”. We were exhausted!! We we finally got to our room after the slowest spill, it was outdated, bathroom was nasty, beds were rock hard. The doors don’t lock and close properly. The food for dinner is gross. They leave their pasta noodles out too long. They don’t tell you how much it is, it’s $35 pp and absolutely not worth that! We had a dead spider in our bathroom for 2 days. Our toiletries ran out and they didn’t refill them. The shower in room 3 is completely clogged. The cherry on top is that they charge you for water at BREAKFAST!! They give you water in the room, on hikes, but then only charge for water while giving you juice and coffee? That makes no sense. The girl said it was “owner rules”. Please don’t waste your money here! There are so many other hotels in the area that are better!

Excellent and can highly recommend the Lodge

10.0

The location and gardens are amazing and the staff very professional, friendly and helpful. Their chef is a wizard in the kitchen and the meals expertly prepared. And then there is the resident fur baby - Sparky, who welcomes you to the property! The Lodge is also conveniently located close to the Volcanoes National Park and there are little touches such as preparing snacks to take with when you go gorilla trekking and cleaning muddy boots that make the stay extra special. The lounge and dining areas are spacious and well-appointed. My room was huge and in the evenings the staff add warm water bottles to your bed and light a fire so the room is cosy when you return from dinner.

Fantastic location and fantastic staff.

10.0

Absolutely brilliant hotel. We could not have been made to feel more welcome by all the staff. The accommodation was really comfortable and we really appreciated all the little touches like the hot water bottles and fire being lit in our room at night, to keep us cosy. The staff could not have done more to make our stay as comfortable as possible. Would definitely recommend and come back here again.

Guest review

10.0

Отличное месторасположение, достойная еда, заботлливыйиперсонал,к нашему приезду разожгли камин в номере , после трекинга забрали нашу обувь и вернули вымытую и высушенную.Рекомендую

Very hospitable, friendly and helpful staff

8.0

Such a beautiful scenery and it fits the setting of the country and the gorilla experience!

− The rooms are very chilly It could use a couch or something more comfortable by the fire place