Waterfront Eagle's Nest - Family Friendly, Nanaimo♡

Guest review

8.0

We enjoyed the space, the outdoor porch and the view! Also, we enjoyed the communication with the hosts that were friendly and very helpful with sharing info we needed. We had extra room to do yoga and move around inside when rain arrived. Good times! Thank you 😀

− The path/steps to the side door to enter the place could be more sturdy to withstand the weather and the people of less ability.

Guest review

9.0

The house was very well equipped, comfortable and clean. The view was fantastic.

− Nothing

Perfekt!

10.0

Wow, eine dieser aussergewöhnlichen Perlen, die man zuweilen als Unterkunft findet. Allein der Blick aus dem Fenster ist das Geld schon wert. Sehr viel Platz, um sich wie ein Promi am Meer zu fühlen.

− Sehr viel Platz, tolle Ausstattung. Nette Vermieter, die sogar noch Blume vorbeigebracht haben.

Quiet residential apartment with lovely views

8.0

Quiet, water front, great views, spacious property. Equipped kitchen. Lots of natural light in main room and main bedroom.

− It was comfortable but not high end. Residential neighborhood albeit nice, did not have a secluded feeling. Kitchen and dining areas quite dark.

Wonderful view and welcoming host!

9.0

Great location, Lydia was super welcoming!

− It was great for our short stay

This is NOT a private "entire villa"; this is a below ground basement suite in a residential home

1.0

− This accommodation was advertised as a private "entire villa". I discovered prior to check-in that this is actually a single story residential property and the so-called villa is actually a below ground basement suite. I had booked what I thought was a private detached "entire villa" and what was provided was in fact someone's basement in a residential family home. My trip required privacy and discretion and this is not what was actually provided and I ended up making other arrangements. I contacted the accommodation provider to try to cancel the reservation and they refused. I contacted Booking.com support to explain the situation of the accommodation misrepresentation, and while they were sympathetic over the phone, they ultimately did nothing to resolve. I later saw messages exchanged between the accommodation provider and Booking.com support and observed rude and belligerent language from the accommodation provider with respect to their characterization of me. I was forced to dispute the transaction on my credit card and the Merchant's bank eventually sided with my 25 page submission inclusive of 10 exhibits of evidence that the property was in fact misrepresented on this website. In summary, the accommodation provider misrepresented the property on this website, they did nothing to try to resolve, and Booking.com was toothless in enforcing any sort of proper advertising policies, or adjudicating the dispute.