Deluxe Double or Twin Room
Sleeps 2 · Twin bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Frazel Heritage Hotel
★★★ Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100, Alor Setar, MY
8 guest rating· 7 reviews
About this hotel
Convenient Amenities:
Enjoy complimentary wireless internet, concierge services, and a banquet hall at your disposal.
On-the-Go Breakfast:
Start your day right with a complimentary breakfast served daily.
Featured Amenities:
Benefit from a 24-hour front desk, multilingual staff, and laundry facilities during your stay.
Indulge in comfort at Frazel Heritage Hotel with air-conditioned rooms, down comforters, and Smart televisions. Stay connected with free Wi-Fi and unwind with cable programming.
Book your stay at Alor Setar's Frazel Heritage Hotel for a convenient and comfortable experience!
Rooms & rates
Basic Twin Room
Sleeps 2 · 2× Twin bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Family Triple Room, City View
Sleeps 3 · Queen Bed, Twin bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Executive Suite, City View
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Deluxe Single Room
Sleeps 1 · Twin bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Basic Double Room
Sleeps 2 · Queen Bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Elite Single Room, 1 Bedroom, Non Smoking
Sleeps 1 · Twin bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Deluxe Double Room, City View
Sleeps 2 · King bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Amenities
- Free WiFi
- Conference space
- Parking (limited spaces)
- Free self parking
- Secured parking
- Street parking
- Free breakfast
- Free breakfast to go
- 24-hour front desk
- Accessible shuttle
- Banquet hall
- Concierge service
- Designated smoking area
- Housekeeping on request
Show all 21 amenities
- Meeting rooms
- Multilingual staff
- No accessible shuttle
- Proposal/romance packages available
- Shared microwave
- Water dispenser
- Wheelchair accessible
Location
Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100, Alor Setar, MY
What guests say87 reviews
+ Good location+ Standard room quality− Terrible management attitude− Poor customer service− Inflexible check-in time
Cleanliness6.4
Service6.9
Location9.4
Room Quality8.3
Amenities8.4
Value for Money8.3
Terrible management attitude
2.0Not friendly environment
Terrible customer service provided
2.0No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Guest review
2.0Terrible service, must check in at 3pm , no allowance even though a different by 40minutes Breakfast only provide Nasik Lemak and two types local kuih
Guest review
10.0Clean and comfortable. Good for business trip.
Guest review
6.0I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention. 1. Repeated Tax Payment Request Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable. 2. Poor Breakfast Quality The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay. These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Guest review
10.0Comfy although my room was kinda small but sufficient.
Good to know
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
›Pets
Pets not allowed
›Noise policy
Noise-free rooms not guaranteed
›Accessibility
No elevators
›General
Professional property host/manager