Sazeli Boutique Hotel♡

Extremely disappointing experience and very bad customer service

4.0

Location is very central and there is an airport pickup included. We were not given the room we booked for and the one we ended up having was very disappointing, but we cannot judge the room originally booked

− Multiple issues: 1 - We were told last minute that the room we had booked was not available, and given another one that was disappointing and had the same price. It had a sink in the shower (that made the bathroom become dirty very quickly), it was quite small for 3ppl and hot and noisy. There were also holes in the bedsheets and overall signs of minimal care. 2 - Customer service is terrible - the reception staff does not speak English and could not be helpful in finding another room/a solution and the WhatsApp contact we had been regularly in touch until the trip has never replied concerning the issues with the room 3 - Paying by card requires a 12% fee, which is unusual (and was not the case anywhere else in Azerbaijan)

Exceptional

10.0

Superb

9.0

Charming place

9.0

Location is perfect (if you come with a cab, they will drop you off outside the old city gates so you need to find the hotel by yourself and on foot, take a good look at the picture of outside hotel that they provided because you’ll need to literally recognize the place, navigation doesn’t help) Wifi is great Hot shower and good pressure Hotel is charming and staff are very friendly and helpful

A very chic and unusual place, nice interior. Totally recommend.

9.0

I stayed in this hotel for 3 days and it was the best experience. The location is perfect - in the heart of an old city. And personnel was very welcoming and helpful. We had and early flight and they allowed us to stay in the other room while ours was being cleaned. At the end they let us leave our baggage after checking out, so we could still have a nice day in the city before heading to the airport. Overall very welcoming and helpful, we enjoyed the stay and looking forward to come back. If you are looking for a room with a nice view, you might also want to upgrade the room as the standard one's window view the inside of the building. The bigger rooms, however, have a nice little balcony). We did not have an issue with that, as our room has air conditioner and blinds for privacy.

− We had a standard room and it was overall very nice (clean& nice interior, had an air conditioner, TV, good wifi, even had water) The only thing is that, and it comes from only our experience in our room, the shower is leaking after every use, which is not a grave thing at all, but could improve the experience of future guests.

Fine

7.0

It is a nice hotel, with a beautiful surroundings, you wake up in the beautiful Old Town! The stuff are kind.

− We had electricity and hot water problem(which didn’t happen only once). Although if it was obvious for us before booking, the room has only 1 window opens to the inside of the hotel. You may feel the need of fresh air sometimes!