Smart Homes

Guest review

1.0

I did not like apartment Very bad for £890 per week. So annoying bad smell from mushrooms and horrible kitchen without equipment. Shower old, apartment was unclean us well

− I booked Smart Homes at 40 Hogarth Road SW5 OPU for 7 nights 8-15 Sept. Property was unfit. Severe damp, mould and MUSHROOM growth in bedroom (Category 1 hazard). Very bad smell in bedroom, kitchen. Shower broken for 2 days - no hot water, could not shower. Kitchen absolutely not equipped - no pots/pans, could not cook. Not clean well badroom I reported to owner and RBKC Environmental Health. Had to leave early Monday 15 Sept for health and safety. Moved to fully equipped cheaper flat. Requesting FULL refund. Photos available. Booking.com ignored my refund request for 7 days. Us well doesn’t offer other healthy accommodation. Reported to Trading Standards and bank for chargeback. Owner blocked me on WhatsApp when I asked for proper kitchen equipment for electric hob - she brought useless items.

Unsafe, dirty, wouldn’t recommend bad value for money spent

1.0

The location was okay

− The property was unclean and there were stains on the floor in the bedroom and kitchen worktops the curtain pole in the living area was held up with a screwdriver, which ended up falling down and landing on my elderly mothers head. Very unsafe.

Ubicación y sofá cama fantasmas

3.0

Que estaba en Londres ciudad

− 1. La localización no era donde indica el alojamiento, era a 600 metros del ofertado. Ojo. 2. Tuvimos problemas para acceder al edificio al no funcionar las claves que nos dieron. 3. No hay sofá cama, sólo era una cama individual plegable. Dormir en esa cama era horrible y muy muy poco espaciosa. 4. Restos de pelos en el baño.

Guest review

8.0

A comfortable location, with shops and the underground nearby. The room is equipped with all the necessary devices.

− There was no TV.

Londra è una città meravigliosa, la struttura si trova in una posizione strategica. I servizi sono eccellenti e l’host d

7.0

La posizione è la disponibilità dell’hotel

− Un pochino piccola, dalle foto sembrava più grande

위급시 호스트와 불통

2.0

숙소 위치가 전철 근처라 이동이 편리하고 마트. 카페 등이 가까웠다

− 출입문 시건장치가 작동안되고 도로쪽 창문 유리가 금이 간채 열 수 없었다. 체크인 때 4명 숙박임에도 타월을 한쪽방에만 두장 있었고 다음날에 외출 후 돌아오니 두장이 놓여있었다. 이틀째 아침 화장실 이용하던 친구가 문이 잠겨 갇히게됐을 때 여러번 호스트와 연락하려했으나 연결이 안됐다( 응급시 전화번호가 복도쪽. 객실내.부킹닷컴에 기재된 번호가 모두 달랐다) 결국 열쇠수리공을 불러 £160를 지불해 탈출했고 그 비용에 대해 메시지를 보냈음에도 숙소예약을 해 줘 고맙다는 메시지를 받아 결국 부킹닷컴의 중재를 요구했음에도 숙소측이 거부했다는 답변을 받았다. 위급시 호스트와 연락이 안된다는건 큰 문제라 생각하고 대응 방식이 유감스러웠다