Aurum hotel

Guest review

10.0

Es war sehr schön hier sehr sauber freundliches Personal und ein sehr gutes Frühstück.

Классный отель

10.0

Отель супер. Персон вежливый и помогал по всем вопросам.

− Завтрак классный, но можно немного разнообразить. Урюк совсем (((

Disappointing

4.0

The staff were genuinely lovely throughout our stay. Everyone we spoke to was polite, friendly and apologetic, and they responded quickly when we reported the noisy guests outside our room. The room itself was modern, the mattress was comfortable, and the hotel has a lot of potential if the maintenance issues are addressed.

− Our stay was unfortunately overshadowed by a number of issues. We arrived at around 10pm and, as the hotel is located on a busy road, there was no parking available. The biggest issue was the lack of sleep. Despite the air conditioning running all night, the room remained so warm that I ended up having a bath at midnight just to cool down. Afterwards, the bath plug became stuck, leaving the bath full of water. Maintenance later removed the plug, but the opening and closing mechanism is clearly broken and needs repairing. The room was also showing signs of wear and tear, with holes in the bedding, fraying towels and other fittings needing attention. Throughout the night, a boiler or water system made an intermittent humming/drilling noise, while the bright indicator lights from the air conditioning unit and TV connections lit up the room. The thin curtains also let in far too much daylight early in the morning. To make matters worse, we were then woken by guests laughing and talking directly outside our room. Reception dealt with it promptly after we messaged them, which we appreciated, but as all the rooms are on the ground floor, noise carries very easily. A few signs reminding guests to keep noise to a minimum would be a simple improvement. You can also hear noise from the restaurant in the morning, so it may not be the best choice if you’re hoping for a lie-in. Although breakfast was included in our stay, we were so exhausted after such a disturbed night that we skipped it in the hope of getting some extra sleep. I explained this to reception, and while they apologised, I was disappointed that no gesture of goodwill was offered, such as allowing us to have breakfast later or offering some form of compensation for the inconvenience. Overall, the staff are a real credit to the hotel, but guest comfort needs much more attention.

Комфортная комната, неплохие завтраки, доброжелательный персонал

8.0

Номер просторный, кровать удобная, постельное чистое, кондиционер работает. Завтрак норм, есть кофе-машина, персонал дружелюбный. Рядом кафе неплохое Мубарак, где можно пообедать/поужинать

− Шторка в ванной требует замены, полотенца подуставшие. Вода в ванной плохо уходит (говорила на ресепшн об этом, не знаю, может пытались исправить, но ситуация не изменилась), душевая лейка не держится. И хорошо бы пол в ванной мыть или протирать... ежедневно

Guest review

10.0

Comfortable room with a good-quality mattress, bed linen, and towels. Within walking distance of sightseeing spots, restaurants, cafés, and stores. Delicious breakfast buffet.