Putera Puteri Residence

Satisfactory.

8.0

The location and cleanliness.

− No staff present at the hotel

If you're gnarly and want to save £30 then maybe worth it if you want to feel like a human I wouldn't do it

1.0

Price and location

− - Insect bites (potentially bed bugs) - random boiler noises at 3 am in the morning -Window rattling letting a lot of noise in all night -I literally couldn't fit in the shower and i'm not exactly fat -it's just not nice

Apart from its convenient location, this hotel was a complete disappointment, with unacceptable cond

2.0

The only thing I liked about this property was its location. However, this is an advantage of the surrounding area rather than a reflection of the hotel's own quality. Everything else about my stay was a complete disappointment.

− One of the most disappointing hotel experiences in many years of travelling I am extremely disappointed with my stay at this property. I have travelled extensively throughout my life and stayed in well over a thousand hotels around the world, ranging from luxury five-star hotels to very modest accommodation. I know perfectly well what to expect from a three-star hotel, and I do not demand five-star comfort for a three-star price. However, this property did not come close to meeting even reasonable three-star standards. I could have accepted the very basic facilities and the general lack of comfort. The real problem, however, was something much more serious: the advertised Wi-Fi was effectively unusable in our room. Reliable internet access is absolutely essential for my professional work. My wife, who is also my producer, and I needed to prepare for our working days, communicate and access work-related materials. We specifically booked accommodation advertised as providing Wi-Fi. In reality, the only place where the internet worked with any degree of reliability was a tiny communal kitchen downstairs, where other guests prepared and ate their meals. There were barely two places to sit. Trying to work while people were sitting immediately beside me eating reheated food from containers was completely unacceptable. On one occasion, even this room was locked, and I was forced to sit on the staircase to try to get an internet connection. I repeatedly contacted both the property and Booking.com about the problem. I also managed to speak to a member of staff in person. The property barely seemed to function as a properly managed hotel: staff appeared intermittently, seemed unfamiliar with the situation and made vague promises to fix things. Eventually, after my complaints, I was given a password for another Wi-Fi network. Unfortunately, this made no difference. The connection in our room would work for perhaps a minute before dropping out again, forcing our phones t