Battersea Park apartments

Guest review

1.0

The property did not exist! It was a fraud!

− Everything about the experience so far!

Guest review

1.0

− The property was not accepting guests, and I was informed about it once I arrived there. Very bad experience. Had to find another place to stay!

This place is a scam, do not stay here. First of all we arrived and no answer from the owners with check in. When I fina

1.0

Nothing

− This place is a scam, do not stay here. First of all we arrived and no answer from the owners with check in. When I finally get through I got told this room was double booked. Not only after 25 hours of flying from Australia to be told of a double booking. We also get told that the two available numbers on the site are not with the accommodation. We then stay on the phone for 1:30 to be told I will be contacted back for 45 minutes with no promise of a refund. Only through hassling and almost begging for our money back that I receive an email to say I will receive a refund, ON DAY OF CHECK OUT!!!! I am very lucky that my partner was willing to pay for the stay at the alternative accommodation otherwise I don’t know what we would do. Overall ruined the start of our holiday and booking.com had no regards of sympathy for this entire situation to not even compensate on later accommodation. Overall I would not book through booking.com unless it is a really good deal. It’s worth paying even an extra £100 just for the comfort of knowing it’s with the people.

Exceptional

10.0

Disappointing

4.0

Location was good for us as were attending the Founders Day at Chelsea hospital. The door to the street was open when we arrived, which, considering those hanging around outside, made the place feel unsafe. We kept it shut after that. One person tried to pretend they were staying there the next day and was trying to get us to share the code.

− Front entrance was filthy and gloomy. The new windows do not keep out any noise and, as the whole flat had not been reglazed, the new double glazing is rendered pretty useless. Glad not to be there in winter as loo window doesn't shut at all. There is nowhere to hang your towel, no door hooks, no bedside lights or stands.

Superb

9.0