Trans International Hotel♡

Don’t stay here

1.0

It’s a pity that they aren’t making the most of its great position and potential.

2.0

The position is just a short walk from the airport. The doorman is a lovely happy Fijian.

− Where do I start? The hotel is run down and very very basic. With some effort it could be great. At the moment though it’s a mean spirited place. Grudging. They expect you to steal everything so they give you as little as possible..!!! The evening receptionist needs lessons in customer service and how to be welcoming and smile. There’s no phone line to the office and no lift so you have to repeatedly go up and down the stairs when you need to ask for all the things that they don’t supply to your room. Like the remote controls. And boy do they make you wait…. You get one towel handed to you with your key. Thats it. No face washer or bath mat. Ridiculous

Do not recommend

2.0

Close to airport

− While some of the staff were friendly, one man was very ignorant and had poor communication. Upon check-in, we noticed our smoke alarm was beeping frequently. We asked to get the smoke alarm fixed, and the receptionist said the maintenance guy would be there soon. After 2 hours of listening to the noise in 30second intervals, we eventually had to ask again and the receptionist just removed it from the ceiling. We also didn't have any towels, and noticed brown stains on the bed linen. The pillows were absolutely filthy and we are lucky there were no bed bugs as mentioned in other reviews. While there is plenty of signage advertising for a bar and restaurant, we were told there is nothing and that we had to go to the nearby hotel diner. When going to shower, we noticed we had no hot water. After informing the guy at the front desk, he spoke not a word, no apology or anything, came up to our room, ran the water for 5 minutes, gave up and told us to keep it running for 10 minutes to get hot water!! Not only was it a waste of water, but we actually never got it hot. After going downstairs again, he said he would come up and check it out shortly, which he never did. Also, there is no Wi-Fi in the rooms and the service is very dodgy. We would generally say you get what you pay for, but in this circumstance we regret not spending a little extra on a more comfortable stay with the bare-minimum facilities and service.

Good

6.0

The location and cheap

− No transport available from and to airport

Terrible, best to look elsewhere.

2.0

Close to airport. Cheapest place we could find at the time, but in comparison to what you get they need to improve and work on some issues.

− No towels as they were in laundry. Never received them after being told we would. Large spider in room had to fight with and kill. Room needs a deep clean. Dust and hair everywhere. TV was not working they said it was being worked on. Slow overloaded staff as they seem understaffed. We stayed because we were only there for 8 hours before leaving to airport. Also mould in pillow cases and sheets. They need all new linen and towels.

Guest review

2.0

Room was clean and okay for one night.

− TV was not working. No lifts. No cafe to get food or drinks, coffee etc. Poor service at reception. Was very expensive for what is provided.