Ramsgate Boutique Apartment♡

Guest review

9.0

Apartament is really nice and comfy, perfect for short stays 🥰

Guest review

1.0

− WE WERE UNABLE TO GET INTO KEY SAFE (AS A CARER I HAVE OPENED HUNDREDS OF THEM WITH NO PROBLEM) THE OWNERS DID NOT ANSWER PHONE OR REPLY TO MESSAGES. BOOKING.COM ALSO TRIED WITH NO LUCK WE EVENTUALY GO A MESSAGE SAYING THE OWNER HAD CANCELLED THE BOOKING. *********IT HAS NOW BEEN OVER 1 MONTH YET STILL NO REFUND SO BEST AVOIDED*************

Guest review

1.0

The initial look of this apartment is set out in a stylish way, looks beautiful.. but unfortunately not much was in working order during our stay. Not clean either. (I used to work cleaning holiday homes, so I know the standards they should be kept in, ready for guests). The location was the highlight for our stay ! Right next to the beach & local shops. On the first night, we had some serious emergencies as the heating & hot water were not working (baring in mind this was winter, Xmas eve, freezing) Both myself & my daughter woke up with asthma due to the cold air in our lungs & chest. The host had kindly acted fast to give us keys to switch to a different apartment with working hot water & heating. A much smaller apartment & still not very clean.. but the priority was that it was warm & kept us from a hospital trip before our asthma could get worse..

− Where do i start?.. On arrival we noticed an awful smell coming from one of the wash rooms.. it was Pooh & urine in one of the toilets which someone had left without flushing! I had to quickly flush it away & run to the shops to buy stuff to clean the toilet, plus air freshener to get rid of the smell. Soo many things were not in working order during our stay ! The TV was flickering & almost un-watchable, The batteries in the remote had exploded & were leaking battery acid, I had to run to the shops on xmas eve looking for batteries to buy for the remote. Plus the WiFi wasn't working at all (although the host did try to resolve this for us, it still couldn't work). On top of the fact that the boiler wasn't working, so we had no hot water or heating. Plug sockets & light switch were a danger hazard coming away from the walls, Broken bin lid in the kitchen, Some broken cutlery handles, Broken small bin in one of the bathrooms, Crumbs on the sofas & on the front room floor, But after all of the distress it caused, being in an apartment which weren't as described or in clean working order.. and then having a stressful morning to pack away our things & drag all of our luggage to switch apartments (to a smaller one, not as expected when booking our initial stay). Kitchen bin was overflowing with trash on arrival. Floors dusty. .. The host has refused to give even half a refund! This is completely unfair. Half a refund is the LEAST that could compensate toward the distress, time taken out of what was supposed to be a 'break away' and money spent on cleaning & fixing things on arrival. Because of this.. I am giving 1 star, and honest review to warn anyone else who may experience similar.

Very comfortable

8.0

The location is good and very comfortable place to stay

− Requested for baby COT but got it late

It was a calm and pleasant stay. Will definitely be back

9.0

I like the decoration of the bedrooms. Stunning