Fernando flats

Don't book this place, they're scammers.

1.0

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− They took our money for nothing. They're renting the apartment on several platforms simultaneously. They called us in the afternoon and said we couldn't check in until after 8 pm because the cleaning lady had accidentally taken the key and she was now outside of London. When we arrived in the evening, the key box wouldn't open and the property was no longer reachable. We met a guy at the door who told us, he booked this apartment on a different platform. Unfortunately, the official check-in time was only until 8 pm, so we didn't get our money back. The property claims we didn't show up. It seems to be a common scam. I've read other reviews of this property where it was similar. Stay away.

Horrible

1.0

Nada

− Todo, nos cambiaron de ubicación al llegar a Londres sin previo aviso, nos quedamos en la calle al menos media hora porque se habían equivocado de llaves de la casa, al llegar allí, no había red wifi como decía en Booking, el trato mal, no funcionaba la televisión y la calefacción tampoco, enciam estaba todo a por lo menso una hora cuando el que habíamos reservado estaba al lado del centro, un trato pésimo, todo pésimo

Reserva incumplida, cero acceso al alojamiento, anfitrión sin respuesta.

1.0

Absolutamente nada. El alojamiento jamás estuvo disponible: no pudimos ingresar, fue imposible realizar el check-in y la propiedad resultó completamente inaccesible. La reserva no se cumplió, no se nos permitió entrar en ningún momento y la falta total de respuesta del anfitrión nos dejó sin alojamiento desde el inicio. No hubo un solo aspecto positivo; la experiencia fue totalmente fallida e inutilizable.

− No hubo absolutamente nada positivo: jamás pudimos ingresar al alojamiento, no recibimos instrucciones de check-in pese a solicitarlo y el anfitrión dejó de responder por completo. La reserva resultó inutilizable. Lo peor fue la negligencia total del anfitrión: informó a último momento que había perdido la llave, no brindó ninguna solución y nos dejó completamente desamparados, obligándonos a pagar un segundo alojamiento de emergencia. Se cobró un servicio que nunca fue prestado, sin acceso, sin comunicación y sin responsabilidad alguna. Una experiencia gravísima que no debería atravesar ningún huésped.

Guest review

1.0

We didn´t like anything about it!!! THEY ARE SCAMMERS. PLEASE SAVE YOUR MONEY AND STAY AWAY!!!!

− I can't describe the place, since we never got in. We asked for a late check in at 10 pm. They asked for our booking nr (This was 10 am), but after that we heard nothing more. In the confirmation message, they said they would send instructions on how to get in. They never did. Which ment we were standing on the street for 2 hours trying to get a hold of them on all their contact informations. They never answered. This is a total waste of money. THEY ARE SCAMMERS!!!!!!! We contacted booking.com to get help and the only answer we got was that they had been in contact with them and they were ready to receive us. They gave us another number to contact Fernando flats. The number didn´t work. To make this an even better joke. They send us a message to remember the check out time the day before we where supposed to live the apartment.

Guest review

9.0

We stayed here for a week before, It has all the facilities.

− 5 night with out hot water (shower) and cooker and I called them several times to fixed but no one answered. the toilet of Sink doesn't work