Bell Apartment♡

Couldn’t park round the back due to abandoned go cart apart from that all was good

8.0

The crappest place and service ever - if you book from them then you are daft!!!!!!!

1.0

Was only in the place for a few minutes so can't really say

− What didn't I like - well everything really. Pulling up outside it looked like a ghetto area and trying to get to the parking was impossible. I should have left there and then - save yourself the problem and dont book anything off these people. Go in the door and the living door lying against the wall as it had been torn off its hinges - nice! Still, our party had just driven almost 300 miles to go to a family event in an hour or so, so let make the best of it. Everyone gets in, someone has a wee in the toilet and someone has a drink in the kitchen. It was bloody cold in the house (Scotland in Winter) and then we discover the boiler is knackered - all sorts of error codes. Not sure of the fault - is it safe. Contacts our Caledonia Luxe - no reply. So that's it, nobody can get ready for the event,. nobody wants to freeze in the place and nobody wants to die of a gas leak so off and try and find somewhere else, which we do but at massive extra cost. Everybody really stressed and pissed off. Contact Booking.com who said it is down to Caledonia Luxe to give us our money back. So I ask them for my whole £276 for two nights. Not a lot of money I agree but still enough to ask for them to refund. So what does this Luxe (short for Luxurious I suspect - bloody far short of it ) do - they say that as we used the facilities on day one (we had a wee and a drink and then tidied up) then they would only rebate one day stay! Then off of that rebate they deduct a bill for cleaning and want to give back about £80! For nothing. For providing a crappy property with a broken boiler. No 'sorry for the inconvenience' just money grabbing.

Bell Apartment

9.0

It was spacious, clean and a 5 minute walk to the train to Glasgow or Edinburgh Instruction videos were extremely helpful and the beds and couches were comfortable to sleep on. I would definitely recommend staying here

− I was asked to let them know if I needed the bedding for the sofa bed, which I said I did. The bedding was left in the unlocked boiler cupboard which was easy to find. There was a handful of un covered pillows and a scrunched up bed sheet. Not the worse but expected it to be nearly piled. Ended up having to use the decorative throws as blankets. We were told there would be parking to to the rear but it was locked off when we arrived.

Guest review

9.0

spacious, clean and modern accommodation

− no tea towel

Bell apartment

10.0

Beautiful clean tidy apartment would highly recommend 👌 and would book again in future

− Everything was fine

I would definitely stay here again

9.0

It was e. Eptionally. Lean and easy to walk to the Main Street