Vollasky apartment

Guest review

5.0

Éramos 11 personas y había espacio suficiente

− Había cosas rotas que repararon una vez estábamos allí, cómo el grifo del lavabo y el interfono. Las camas incómodas. Solo un baño. Está todo muy viejo.

Perfecto para hacer turismo económico por Londres

7.0

Está bien comunicado, cerca de la Torre de londres, barrio tranquilo con comercios y bares alrededor. La comunicación con el propietario fue buena. Éramos 8 y se estaba bien aunque parábamos poco en el apartamento Buena calefacción

− Cuando llegamos el apartamento estaba sin limpiar pero vinieron rápidamente a solucionarlo. El colchón de uno de los cuartos de matrimonio está para cambiar.

Pésimo servicio

1.0

Anfitrión NUNCA envío instrucciones para ingresar; se comunicó conmigo diciendo que me iba a entregar el departamento hasta las 8pm y 8:10pm me envía mensaje cancelando el alojamiento

− No se me permitió la entrada

Guest review

1.0

No puedo valorar.

− Reservamos para 3 noches, llegamos tarde al check in y pedimos al propietario poder hacer el check in al día siguiente ya ya habíamos pagado para tres noches y canceló la reserva alegando que no nos habíamos presentado y nos cobraron las 3 noches completas

Ended up booking elsewhere after Hosts did not respond to messages requesting check in information

1.0

We did not like anything about this property. We ended up having to leave and book somewhere else as there was no communication from the hosts until 1 hour past check in time and when we said we would arrive

− We would not recommend staying at Vollasky House. We advised we would arrive soon after 3pm on 2 September 2025, and after arriving just after 3:00pm, we attempted to contact the host for check-in instructions. We sent messages via booking.com between 3:26pm and 3:43pm, and also tried calling and texting with no response. At 3:43pm, after standing outside in the rain with four young children and our luggage, we messaged that we needed a reply or would book elsewhere. At 3:59pm we finally received check-in instructions, but by then we had booked other accommodation. We informed the host we had left and expected a full refund. At 5:30pm we received an apology and were told the property was clean and ready if we wished to check in. We replied that we had waited over 40 minutes with no communication, in the rain, with four children needing the toilet, and again requested a refund. We heard nothing further. On 4 October 2025, after returning home, we contacted the hosts again requesting a refund. They apologised and said they were reviewing what went wrong and had escalated the request. Between 10 October 2025 and 1 November 2025, we followed up several times and advised we would leave a review and contact booking.com. Throughout November 2025, we exchanged multiple emails with booking.com, who said they were reaching out to the host, but no solution was provided. We can no longer send messages to Vollasky House or booking.com. We would not recommend this apartment; the surrounding area was dirty, unclean, and appeared to be public housing being sublet via booking.com.

PESSIMA ESPERIENZA

1.0

Esperienza PESSIMA da non ripetere. Come da accordi siamo arrivati all'appartamento con la famiglia alle 23:30 ma era già stato occupato da altre persone, quindi CI SIAMO RITROVATI PER STRADA. Dopo varie chiamate alle 01:30 di notte ci hanno proposto un altro appartamento che non rispecchiava PER NULLA le nostre esigenze.

− NON MI È PIACIUTO NULLA