PristineRelocation Accommodation

Very poor

2.0

− The apartment is not well maintained. Pictures do not show the true state of the premises. The bathroom sink was blocked, although it was resolved the next day it caused a lot of inconvenience. Wi-Fi wasn't working and didn't get fixed. In addition, there was no mention of a deposit on booking.com, but we had to pay a significant deposit for this place after a full price was paid for our stay already. They wouldn't share check-in details until the depodit was paid. I won't recommend that place.

Great.

9.0

The apartment was very spacious and comfortable and had everything we needed.

− WiFi would not connect on our phones. There was some trouble accessing the apartment but was quickly resolved by very helpful people.

My whole experience at the accommodation was very unpleasant and I didn’t have value for my money.

1.0

There was no breakfast and I didn’t like anything about the accommodation, the customer service was zero and they had rude staff. They do not respond to messages and calls timely, it takes hours before they reach out to you

− Check in was supposed to be 3pm, I got to the accommodation exactly 3pm but didn’t have access into the building, I started calling at about 3pm but no one picked the call. I called for over 40 mins before deciding to send an email then I got texted back, meaning they could see all my calls but choose not to respond then I eventually went into the building at about 3:40 after standing outside in the cold for 40 mins. On entering the apartment, the whole place was so messy, they couldn’t even keep in clean for the guests. It has towels and bedsheets all over the sitting room and doors, I had to call again so they can come take it and it took another one hour before they picked my call and another hour before someone could come get the sheets and towels. The next day I wanted to make a quick breakfast but the gas cooker couldn’t come on, I had to call again but not respond, I called and sent text messages but no reply. It could a couple of hours again before I was called back, i complained and they said something will come in 5 mins to fix the cooker, after an hours I didn’t see anyone so I started calling and texting but she didn’t even pick or reply eventually after 3 hours someone came to the accommodation to fix the gas but she still couldn’t fix it , I then told her to call the lady and they lady didn’t pick up her own staff calls as expected because she knows I’m with the staff so the staff had to leave without fixing the gas and I had to go out for breakfast because I couldn’t fix something for myself. And the lady eventually called me back after 5 hours after I’ve left to go get breakfast. The whole accommodation lacks customer service. I have pictures of messages and calls I gave her but she didn’t respond, I had over 20 calls to her but no response I would highly not recommend this accommodation to anyone

Very good

8.0

A good space

8.0

Good for what i needed

Exceptional

10.0