Premier Inn London Docklands - Excel

Thank you Cerica!

10.0

Premier inn resturant was amazing. Especially the service from Cerica. She is highly professional and extremely kind. This was world class service. Cerica is an example to all service staff on how to look after customers. She gave great attention to detail with our special requirements. Great place, great service and great food. I have suddenly become a fan of the Premier inn

Always a good night's sleep.

10.0

I used to travel a lot for work and stay away from home. A lot of my work colleagues preferred to stay in the large hotels, but my preference was to stay in Premier Inns. Food was always good and I always got a good night's sleep.

great stay shame about the sea bass :(......

8.0

Did what it said on the tin, staff are amazing, very friendly, do not have the sea bass!!!!! I will extend this to 100 characters or more, ffs

Great hotel, shame about the clientele…

8.0

I’ve got really mixed feelings about this hotel so here goes….! Stayed here for a couple of nights on business - hotel is about a five minute walk from Prince Regent DLR station so really handy. Check-in was really straightforward using a self-service booth, got to my room all lovely and clean. Had dinner and settled down for the night and all of a sudden the noise coming from the rooms either side was unbearable with people shouting aggressively and slamming up against the wall to the point my headboard moved! Eventually I went downstairs to complain and as a female lone traveller I felt really quite intimidated by the other guests’ behaviour. I asked to be moved and the lady duty manager immediately sorted out a move for me to a higher floor room where it was nice and quiet - which was brilliant so thank you Premier Inn. Thankfully the rest of my stay was without a hitch - and I had the most awesome view of aircraft taking off from London City Airport in my new room. I ate my meals and breakfast in the restaurant which has re-opened following refurbishment. Really great food and service, I’d definitely recommend it if you’re staying here as there isn’t an awful lot around otherwise, other than a pub just across the road - and the meal deal is excellent value for money.

Great stay

10.0

Stayed here recently when travelling with work - everything was great. Thierry and his team looked after us very well. New restaurant looks lovely too!

A good stay

10.0

Stayed here for a couple of days with my partner. The hotel was very clean and I was impressed with our room, I don’t think the cups and spoons had been washed properly but that’s the only grumble I have with the room. Very quiet hotel, no noise from other floors or airplanes. The reception was undergoing a refurb but that didn’t cause any disruption to our stay. Check in was quick but I didn’t get the warm and welcoming vibe from the chap that checked us in, I will say he wasn’t rude just not ‘friendly’. No eye contract and not much in the way of customer service. First time at this hotel and I had to ask for directions to our room. Other than that a good stay.