Premier Inn London Wandsworth

Guest review

6.0

The overall stay was average - comfortable and bed and good location. However the room was absolutely freezing and housekeeping didn’t come one single time during our stay. We had to request housekeeping before noon each day, which we did. But when we got back at 5 or 6pm, housekeeping hadn’t passed. So after a whole week without housekeeping, it did not feel clean. We also we often woken up by surrounding sounds (room upstairs, neighbours, construction workers all day).

Not the standard you expect!

2.0

No running warm/hot water. Couldn’t check in on time (or even 2 hours afterwards). Had to clean the bathroom again ourselves. Huge water leak in the room.

Premier Inn has been so magical

10.0

Denisa is amazing she has made our welcome so delightful so far, she is a gem and very special make sure you give her a promotion and look out for her she is a super star

Awful hotel. Avoid

2.0

I stay weekly for work and this hotel suffers from low staffing and tired rooms. However, I returned from work on 05/11 only to find that there was no water supply to the whole hotel. I was told that maintenance had tried unsuccessfully to fix it and left for the day. There was no notice in the lobby about this and I only found out about it when I complained. The staff seemed to have no idea what to do and offered no solution other than a bottle of water but could not explain how that would help with showering/washing hands etc. It's quite unbelievable that a hotel doesn't have water supply with no one working to fix it. It's even more incredible that the staff didn't inform guests or know how to support guests. Guest services were useless, offering a part refund for one night. I explained to them that this wasn't adequate and it would be the company not me, who experienced this terrible service, that got the compensation. As with the hotel staff it was like talking to a brick wall. Avoid this hotel

Surprised!

10.0

The reviews made us a little bit worried, but that was not necessary. We were kindly welcomed and helpen during our stay.

Deterioration

2.0

I have been using this hotel regularly for last couple of years as my office is across the road. The deterioration of this hotel is alarming, the cleanliness of the carpets etc is not good,. the change in quality of sheets is very noticeable. The lack of staff is ridiculous which makes me feel for the lovely staff that have to run around trying to please everyone. In the last month the inner security door does not lock which concerns me and my stay last week had me woken up at 8am with a guy outside my window drilling into the wall !!!! I complained and informed it was mentioned when i booked, in small print below my booking ! then why am I still paying over £200 for 2 week nights ?? Unfortunately I do not have another hotel as convenient as this one so I am stuck with it,. Last moan to PREMIER INN get your act together oh and sort the entrance doors the screech is unbearable to the ears !!!