Premier Inn London County Hall

County hall premier inn

4.0

We stayed at the County hall building dubbed as the posh premier inn with a great view , when we arrived we where told there isn't a view so they've refunded the extra I paid for a view ,one person on check inn that didn't really have a clue what he was doing , when I came for breakfast they had only added one person but charged for 2 , explained this to the manager there they sorted it out but seemed very disinterested , we wasnt told in advance about the no view so no chance to change hotels. I wouldn't recommend this one youre better off staying at the more friendly one at the end of Waterloo station. At least they smile.

Excelent

10.0

I hâd such an amazing stay, the staff was so nice and helpfull at all Times, breakfast was hot and where good, and the room was where nively cleaned.

Very Nice Hotel

10.0

We had a quick one night stay during a London layover and we picked this hotel due to proximity to things we wanted to see. We were very pleased with the hotel. The room was clean, the staff was friendly and we have no complaints.

Just an overall awful experience and impacted our whole stay in London

4.0

We only chose this hotel as we had a trade event to attend at County Hall. We had stayed with Premier Inn in other locations in the past and felt they were good value for money and rooms were smart. Well - what a horrible experience for the 9 nights we were there. There is no ramp for luggage and as we had knee issues we simply couldn't carry the bags up stairs. Fortunately a member of the public stepped in to assist. And our transfer car could not get closer to the hotel due road barriers so we had to drag our bags along the road. No mention of this on the hotel's website Check in staff generally helpful in a trying situation. We had chose a Premium Room with a view !!! A very limited view if you craned your neck. The room whilst large, had a ripped headboard. I omitted to take a picture of this. The shower blocked up the first night and the bathroom floor nor loo were not cleaned all week. We had to call housekeeping for fresh sheets as the bed hadn't been changed after 4 nights. And we kept having to remind them to provide water. As there is no way to contact the front desk other than to return to reception, it became a tiring exercise. One particular maid was in a right state about being called back to change our bed and stomped in, yanked the sheets off etc etc and never said a word. Converted to our New Zealand dollar this equated to over $530 per night which, compared to what we could buy here at the same rate, was expensive. If one complained to reception one was offered a free breakfast. We tried that once and the food was just awful. On check out the lovely receptionist on duty said she had filed our complaint, and we subsequently wrote to the CEO of Premier Inn but not one person has deigned to respond. An offer a a one night refund would have been appreciated considering all the issues we had encountered. It would be helpful if Premier Inn had a Duty Manager to take care of major issues rather than leaving to the one receptionist. This experience has completely turned us away from Premier Inn and we will choose not to stay with this particular chain in future.

Not the best.

4.0

Our stay wasn’t the best. The queues at check-in were ridiculous — long at all times of day, not just during peak hours. There simply weren’t enough staff members available to help guests who needed a real person. There were plenty of self-check-in screens, but many people still needed assistance, and with only one or two staff on duty, the wait was always long. On a positive note, there was security present, which did make me feel safe. The lobby itself was very basic. We stayed in a family room, which unfortunately wasn’t very clean. When we moved one of the single beds, we found an empty milk pot and a pink pen lid underneath. There were also human hairs left on the toilet and bathtub. On the brighter side, the shower was lovely, and the provided toiletries — shower gel, hair gel, and hand soap — were appreciated as we were trying to pack light. One major issue was the bathroom door. It slams shut and can’t be kept open, which meant we were all woken incredibly early by neighbouring rooms doing the same thing around 6:30am. Combined with general noise early in the morning, it didn’t make for a restful sleep unless you’re up at that time anyway. The room itself was spacious enough for the four of us for one night. The TV, desk, and mirror were all great. However, the bathroom had no ventilation, which was a bit odd. We ate in the hotel restaurant, and that also wasn’t great. The food was slow to come out. My son’s spaghetti bolognese was disappointing — a tiny bowl of what looked like microwave spaghetti with no garlic bread, just a quarter of a corn on the cob and some peas. He was still very hungry afterward. The rest of us ordered burgers, which we’ve enjoyed at other Premier Inns, so we thought we’d be safe. We weren’t. Each plate had about nine chips, which was honestly pathetic; we had to order extra chips because the portions were so small. My burger was overcooked, and the coleslaw tasted strange, possibly even off. Breakfast was okay. The chef comes across a bit brash — possibly just a language barrier — but it did feel abrupt. My mother-in-law asked for veggie sausages and got a rather sharp response, and another guest received the same tone when requesting something cooked fresh. That said, the food was prepared and tasted nice. The choice at breakfast was good, though the cups had a strong egg-sulphur dishwasher smell. Overall, based on location alone, I would stay again — but I wouldn’t eat there, and I’d definitely bring earplugs.

Amazing service

10.0

Yesterday was in restaurant in the evening. Food was amazing. Amal was amazing and very chatty. He is a star for Premier Inn.