Premier Inn London Stratford

Overnight stay

8.0

Great staff service Comfortable room with lovely walk in shower Good menu and drink selection Meal deal was very good value

Few days with family

10.0

It is close to the tube and the international station. It is very near to the national express stop. It is next to a great shopping centre. The staff is really kind and the room are clean.

Premier Inn Stratford London !!!!!!!!!!! 21 Spare rooms and no common sense.....Avoid

2.0

A great hotel we thought! My plan was to stay here on the Friday night with work and my Wife and 2 boys join me on the Saturday to do a little Christmas shopping at the adjoining Westfield shopping centre. We parked the car and went to check in at the Premier Inn to freshen up before leaving to watch Tottenham Hotspur v Fulham which was my gift to the family before Christmas. Upon arriving at the desk a young lady couldn’t locate our booking from the reference i gave. I had changed my booking from Stratford on the Friday night to a Premier Inn Hub in Fitzrovia, closer to the work function i attended but was clearly told this wouldn't effect my Saturday night booking where i had reserved 2 twin rooms at £147 each as the hotel didn't have a family room available. When the Lady found my booking she called her colleague over (Luca Jesus) who claimed it was him i had spoken to, i thought at least this will sort out my room for the night! Anything but....he said after a 5 minute conversation that he SHOULD HAVE said to me on the phone i needed to rebook.....but i pointed out to him that he's right and should have however didn't..........i then asked ok we're here needing 2 rooms for tonight, do you have availability and secondly can you honour the £147 quoted previously ..... he said no and I’d have to book online as he couldn't take my booking, he also said they had 21 room available.....the problem was online the rooms were £444 each which i couldn't believe.....he offered absolutely no apology or help.....i turned to my wife and kids and said we'll have to drive the 3 hours home after the match at 11pm......I will say the lady who gave me his number was really apologetic but also couldn't help as the Manager had left 5 minutes earlier. This completely ruined our weekend and could've been avoided with a little common sense. 21 free rooms and nobody willing to offer the rooms at a rate that was written in the notes on the booking on Premier Inns system..... I will reconsider my hotel choice in future for both work and leisure. Thanks Rob

Lovely stay

10.0

Great location. Shopping, dinning and travel to city. Clean facility and great restaurant serving breakfast, lunch and dinner. My room was next to the entrance to the floor so it was a bit busy but it was quiet at 10PM.

Awful service

2.0

Service was terrible. Though the staff were nice enough, the systems and processes to save money have really compromised this hotel chain. Everyone always seems to be overworked - they have the same people checking people in and working at the bar! So at times I was waiting 15 minutes to get what I asked for – fresh towers, toilet roll or whatever. Other times I'd be assured the things would be delivered to my room but then wouldn’t hear back from anyone. I've have to call to chase - no phones in the room as they don't want you to call them - but I'd just call from my mobile externally into the hotel. Again the automated operator sends the same message - they don't really want to deal with you at all and you're a nuisance. I stayed 4 nights and paid for a Premier Plus room with which you get free water daily. On a couple of occasions I had to really argue with them to give me this as they had run out of cheap still water so were trying to fob me off with sparkling (which I don't drink), they wouldn’t let me have a couple of bottles of water from behind the bar. I asked for a late checkout, I was happy to pay, but they insisted I come down to reception at 9am the next day to confirm. What’s the point of that? I wanted a lie in! I used to stay at this hotel a lot but never again. It wasn’t cheap either - £750 for just 4 nights! Awful service.

Brilliant hotel for shopping and Abba Voyage!

10.0

Lovely stay with my Mother and daughter this weekend. Hotel is very convenient for shopping and also attending Abba Voyage concert. We were warmly welcomed and had a lovely room with very comfortable beds. Breakfast was organised well and the staff friendly. Big shout out to Sun, who was so friendly and attentive. Very clean room too! Monica on reception was so kind with answering questions and storing our luggage. Just made a wonderful weekend for us all, - thank you so much! Helen, Judith and Jessica xxx