Premier Inn London Wimbledon South

Guest review

10.0

Siamo arrivati per il check-in la sera tardi, nonostante questo in 5 minuti abbiamo fatto tutto e il ragazzo della reception ci ha fornito una camera plus per scusarsi dell’attesa, veramente super apprezzato.

More effort for Breakfast please?

6.0

This is a usual Premier inn experience, not bad at all. However breakfast is a buffet that is always a bit luke warm! This shouldn't be difficult, hot food please? The baked beans have actually been cold every day, not even a little bit warm. Come on, please try harder.

Very friendly staff

10.0

We stay at this premier inn every year and this is the second year we have met Judith, she really is a breath fresh air she is very friendly and will go 10,000 miles to look after everyone, I see her running around doing all the jobs making sure the place is kept clean even when some morning it been very busy.

Guest review

6.0

Gut zum Uebernachten, in der Nähe einer U-Bahn-Station, im Herbst/Winter sehr kalt. Frühstück durchschnittlich bis gut. Empfang an der Reception durchschnittlich freundlich. Servicepersonal beim Frühstück dafür motiviert und freundlich.

Premier Inn overcharged and wouldn’t admit it

4.0

The hotel is in a good position. Parking outside was free and very convenient. It was easy to get into Victoria on the tube with a change at Stockwell. We had a very comfortable Premier Plus room with two armchairs, and a nice modern bathroom and good shower. As far as the hotel goes, there was only one downside – our aircon unit gurgled constantly. We were so jetlagged after flying for 24 hours that we managed to sleep the first night but the next night it was very noticeable. We advised reception the next morning that it had disturbed our sleep and were told to report it online. The reply was that they weren’t interested because we hadn’t reported it after the first night. Not very customer friendly! But there was worse after check out. We’d pre-paid the room and a £10 fee for an early check in which had been confirmed by email with a receipt. But the evening after checking out we received an email with a new invoice stating we’d been charged another £5 because the early check in fee was £15. We weren’t even told about it when checking out so couldn’t query it then. The fee was definitely £10 when we paid it months earlier. Twice we emailed the hotel copies of our confirmation email and receipt, telling them that Premier Inn can’t just arbitrarily raise the price later for something that has already been paid for. No response! Then we tried online. After we’d left the UK we finally got a reply saying early check in was now £15. For weeks we sent more emails pointing out that it didn’t matter what they were charging now. It was £10 when we paid. Finally we advised Premier Inn that we were asking our bank to reverse the extra credit card £5 charge. They then had the nerve to ask us for proof of the original £10 fee. Well, it was in their records and in the copies of the confirmation email and receipt we’d been sending them continually for weeks – if they’d just bothered to look at them! After resending them yet again, they at last admitted the error and refunded us. This felt rather like sharp practice and we can’t help feeling they assume people won’t query it. We’ve stayed at several Premier Inns on previous visits to the UK but not again!

Great customer care

10.0

Wimbledon South Premier Inn, very modern and clean. All the staff were very friendly and helpful, parking was easy. It was quiet and peaceful. Perfect!