Premier Inn London Chiswick

Would give full stars of not for the younger girls attitudes and lack of manners

8.0

I just want to say that there are some of those you meet who cater for your needs in this business whom you love and those whom leave a disappointment 😞 The younger females within the restaurant were rude and uncaring natured and I believe need better training for thier mannerisms ect,But that's my only complaint as this hotel is great otherwise,The managers are fantastic and very business like,But this one woman sisay she was amazing and made me feel special shes so loving and kind and one of the hardest workers thier that made my stay that extra special, I hope shes given a promotion she deserves it and I would say this hotel would not be so great a stay without her.

Please be extremely cautious before becoming this hotel or any other Premier Inn

2.0

In my personal experience, I would strongly advise not staying at this Premier Inn under any circumstances. During my visit, 8 cars — including mine — were smashed in on the same night in the car park right beside the hotel. When I spoke to the manager, I was told this has happened before, which means this is a recurring and known problem. Despite knowing this, the hotel offers no warnings, no visible security, and no clear signage explaining that the car park is operated by a third party. Guests are left believing the parking is part of the hotel — until something goes wrong. What shocked me even more was the hotel’s response. There was no help, no empathy, and no sense of responsibility whatsoever. Premier Inn immediately distanced themselves and left guests to deal with the damage entirely on their own. Based on how this incident was handled, and the fact that the hotel seems aware of ongoing break-ins, I personally would not stay at this location again — and I will be extremely cautious about using any Premier Inn in the future. If something happens to you or your vehicle, in my experience, you will receive no support at all. For your own safety, money, and peace of mind, I would strongly recommend staying elsewhere.

Staff Smriti very friendly.

10.0

The staff Smriti was really very friendly. Hard working. Helped us with whatever we needed. She does an excellent job. She is an asset to this hotel.

Overall good. But hotel has an odd layout

8.0

Overall 4/5. Most people know what to expect from a Premier Inn. Location is 10 minutes walk from Chiswick High Street and is ideal if driving. Hotel layout is odd, building is back to front. The reception desk is 2 floors up. Its a bit of a maze of corridors to get in and dosent have that welcoming feeling most hotels have. Everything else is functional and room is a good size.

Great stay!

10.0

We stayed at this hotel for a couple of weeks and had a fantastic experience. The property was clean and well maintained throughout our stay. Check-in was smooth, and the staff at the front desk were very pleasant and helpful. A special thank-you to Sisay in the restaurant—she was wonderful and took great care of us every day. Warm, attentive, and professional, she remembered our preferences and always made us feel welcome. We also appreciated the excellent housekeeping; Florentine kept our room spotless and made us feel right at home. Overall, outstanding service and a comfortable stay. Highly recommended!

Quiet and comfortable stay at a good price.

10.0

Good value for money. Room was very quiet despite being next to a busy roundabout and major roads. Easy to walk to Chiswick high street where there are plenty of places to eat and an assortment of other shops including Tesco express and Sainsbury's.