Premier Inn London Paddington - Paddington Basin

Rubbish disappointed terrible

2.0

!Do not stay bad experience! Stayed here for 3 nights had no hot water rooms not tidy to standard expectations from Premier Inn rubbish on floor beds not made looked like they had been slept in already staff not friendly or understanding of the situation told us to complain to a number they wrote on a card and offered us a free breakfast which we were happy with at the time giving they had promised the showers would be working on our second day but we turned up to breakfast in the morning the queue was ridiculous but we was not told to book in advance breakfast was cold and not edible personally I have rang the number they have given me and I’m now waiting to hopefully get a refund for hygiene purposes this is unacceptable and the matter will be taken further if a refund isn’t provided

Terrible night away for winterwonderland

2.0

Terrible dirty towels no hot water staff rude and no interest breakfast was overwhelming and queuing for ages. Never again.

Not great

2.0

No hot water for a shower, forced to get cold shower. Offered complementary breakfast but so did every other guest and they did not advise us to book breakfast ahead of time. Sink was blocked so was also unable to use sink without it overflowing.

Unfriendly staff

4.0

When we arrived the lady on reception was rude and seemed like she didn’t want to be there. The Wi-Fi was down and she asked us to pay in cash. I don’t carry that much cash on me. The next day we went out and when we came back our key card wouldn’t work had to queue to get it reset. My daughter went out in the evening. She arrived back around midnight. Her key card wouldn’t work. She went to reception. Told them the name on the booking. The staff on reception said it was not the name. Refused her entry. Luckily she rang me and woke me up so I could go down and let her in. Must have the same issue as the morning with the other key card. She was very upset. I also had paid for an early check in. But due to delayed trains we didn’t get in until 3.30pm. I asked if the early check could be refunded and the rude receptionist said no way. Also the shower needs looking at because it didnt work properly.

Simple honest review

10.0

This is my forth time staying at the Premier inn Paddington Basin this year. The location is great if your portal station is London Paddington and it's nice to be on the Basin away from all the traffic, but with a few nice eateries. The hotel is warm and friendly and the staff are welcoming. The rooms are basic but comfortable as one would expect from Premier Inn. It is a little pricey for a Premier Inn but I guess this is taking into account the location. I will be back as it is very convenient.

Find another hotel!!!

2.0

Don't touch this hotel. I stayed for 5 days while working for a client and was bitten whilst in bed on 4 consecutive nights. The hotel said that I must have brought the bugs in as there were no signs of bugs! Obviously not as I hadn't been bitten before I arrived, nor after I left, so it doesn't take a genious to figure that one out.