Premier Inn London Canary Wharf - Westferry

Comfort and compassion in the heart of the City

10.0

I recently stayed at this hotel, and I want to give special thanks to the manager, Nicholas. He is an exceptionally kind and attentive person. We had a difficult situation while looking for a place to stay, and he helped us immediately. He arranged a lovely room for us and even offered a free breakfast because I was very upset after my previous experience at another hotel. Nicholas made us feel welcome and cared for. Thanks to him, our stay turned out wonderful. He truly deserves recognition for his professionalism and warm attitude. Highly recommended!

Excellent choice for the 02

8.0

Booked well in advance, very reasonable price compared to other hotels in the area. We went to a show at the 02, just a hop on the DLR right outside to Canary Wharf station, it really couldn’t have been easier. We had a room on the 15th floor with a great view, comfy bed, clean and comfortable for a good night sleep. One niggle, after checking in we had someone open the door, then knock twice on the door asking if we were leaving despite saying we had only just checked in. Surely they know who’s checked out previously, I mean the room was made up already.

Hotter than the 7th circle of hell.

6.0

First impressions were excellent, easy to find, great transport links and smooth self check-in. We were delighted to find we'd been upgraded to a premier plus room. This was on the 26th floor, not one for those were vertigo, but the room was perfect, clean, well maintained and well appointed. It was only when we actually wanted to sleep in there it became a problem. As it was the 26th floor the windows, sensibly, didn't open. However the Aircon had a minimum of 19 degrees in theory but it didn't work and the room just got hotter and hotter until it made sleeping almost impossible, I've been to med in August and been cooler on a night. After eventually catching a few hours the next issue presented itself, which oddly was the plumbing. At 6am the whole room began to vibrate with a low rumble as people were clearly using their showers and the tank pump of whatever it was shaking our walls and ceiling. We had two nights of this and left the hotel absolutely knackered and looking forward to our own bed. (Which incidentally has a premier inn mattress) It really spoilt what was otherwise an excellent stay.

Poor cleanliness - worse post-stay customer service

4.0

Cleanliness was an issue - when I got back at 12am, I noticed a splashed liquid on the headboard. This was obviously too late to flag with the staff, we wouldn't want anyone else coming into our room at this time, after we've showered and got ready for bed. Contact CS the next day (as we had to rush to get a train home) and they did nothing to compensate for a dirty room, despite being aware of the timings and circumstances.

Does exactly what it says on the tin!

8.0

I haver stopped at the Premier Inn Westferry a handful of times before, great location from the DLR, a quick 10 minute stroll and you are in Canary Wharf. The staff polite, efficient and helpful even though this is a huge PI and very busy. Rooms are okay, and very typical of a PI standard. PI are a budget hotel so it can attract sometimes, rude and loud fellow guests. One morning I went for breakfast only to be sat next 2 tables of trades guys, f-in and jeffin at 6.45 in the morning, covered in mucky site clothes and clearly stealing braekfast food to take for lunches, by no means the hotels fault, but maybe a stricter dress policy in communal areas? I do not want to be sitting on chairs that have been solied by buliding materials. I moved by the way. Well done again to the PI Canary Wharf team, I would not hesitate to stop again, and next time I will choose my dining table with a bit more care!

Lovely stay over the weekend

10.0

Lovely, clean rooms. Staff were very friendly and polite - nothing was too much trouble. Bed was super comfy and extra pillows available should we have wanted them. Right next door to the Westferry DLR which was handy. Bars and restaurants a short walk away but you would need directions I think to find them.