Premier Inn London Kensington

Disappointing Stay for a Family Trip

2.0

We stayed here as a family and unfortunately had a number of issues that really took away from the experience. We booked two rooms and were surprised to find they’d been allocated at opposite ends of the hotel, requiring two lifts and even a tunnel to get between them. Travelling with children, this made life much more difficult than it needed to be. Check-in wasn’t smooth either — neither of our room keys worked, so we had to go back down to reception to get them sorted. In both rooms the air conditioning wasn’t working, and one room didn’t even have any shower gel provided. Breakfast was the biggest disappointment. There was no coffee, no eggs being replenished, and some of the staff were quite rude when guests asked about the shortages. It felt chaotic and poorly managed. Overall, the hotel fell short of expectations, especially for a family stay. We left feeling quite let down.

Excellent staff

10.0

Excellent service in the dining area and bar by panika and the staff very attentive and extremely friendly. Food was great

Ok hotel in a good location, normally offering a bit of value

8.0

Good location, 5 minutes from Earls Court underground. This is a decent size property albeit one of their older ones. Has a lot of rooms though a slightly convoluted layout to get to some of the rooms. Tend to find a bit of value in Earls Court hotels compared to more central properties and yet 15/20 mins away so for that reason I’m giving it 4 stars not 3

Great London break

10.0

We have stayed here before. The location is 2 min walk from the tube station. The hotel itself is spotless and a great breakfast. A special mention for Elizabeth on reception. My husband mentioned that we take a break at this time of year for my birthday. She arranged for prosecco and chocolates to be left in our room. She even rang in to make sure it was done. It was so very thought ful, kind and very much appreciated. Thank you Elizabeth 😊

Thank You Premier Inn!

10.0

Stayed at this hotel for a Halloween party at the end of October, wasn't expecting much, being a premier inn, but boy was I wrong!!!! The staff here are amazing and bent over backwards to make sure i had a good stay. I booked the upgraded room (512) and it was fantastic, loved the free chocolates, wish I could buy some from somewhere as were really nice. Happy Hour in the bar was great value for london with 2 drinks costing only £9! Was very impressed, special thank you to Sapana and Deanna who were working behind the bar and reception - such lovely girls with a great sense of humor.

Great London base for a weekend away

10.0

This hotel doesn’t look much from the outside but it’s a premier inn so you know what you’re getting. I’m pleased to say this one didn’t disappoint. The room was as you’d expect. Clean and tidy with the most comfortable beds ever. Shower and bathroom all clean and tidy and well stocked with bayliss and Harding soap. Breakfast is 12.99 which was nice and served in the bar / restaurant area as usual. However also in the area, just 2 minutes walk is a Burger King, McDonald’s, Starbucks, Costa and a few local deli shops that are just as good. Check in was ok but took a little longer than it should have as our lead booker asked for a double to be amended to a twin. It really shouldn’t have taken as long as it did but we were all sorted after 25 mins. That said the staff were all lovely, as ever, and the whole place was as you’d expect. One thing to note is that the hotel is on both sides of the road divided by a walkway 2 floors up. Just be mindful of that when booking and if you struggle to walk far then ensure you request a room on the reception side of the hotel. We were in room 415 (reception side) which backed onto the train line but we never heard any noise to disturb us. There’s also loads of local bars and eateries nearby too. The Nearest tube is Earl’s Court off the Piccadilly or district lines which is literally 2 minutes walk away. Should you stay here, yes. It’s a great base to enjoy and explore London. We used it as a base for an England rugby weekend. An uber to Twickenham on the Saturday at noon was £30 for a six seater and took approx 35 mins. It was £60 for the same journey on the way back at 8pm.