Premier Inn London Hammersmith - Ravenscourt Park

Needs a refurbishment

6.0

Average at best. Ideal location from the Tube. Room was dated and scruffy. Bathroom was damaged and also the furniture. Windows were mouldy so couldn't see the "view" Staff pleasant and helpful. Dingy restaurant but ok if you needed food. Help yourself to coffee and milk for the room. Beds and towels clean. Toiletries felt watered down and not very good. Expensive price for what you got. Only stayed one night but never again. Should have asked for another room but they looked all the same. Lots of nice cafés (if you can get in as full of mummies on their laptops, there are 2 schools next to the hotel so a bit of noisy) and the very good pub the hammersmith belle which was excellent and a supermarket all within walking distance.

Maria was great

10.0

Maria was the epitome of great customer service - thoughtful, responsive and personable. She went above and beyond to accommodate me on my visit and made me feel at home. Lovely vibe here

Birthday weekend

10.0

Absolutely fantastic time. Stayed with my daughter for her birthday as we were going to the O2 to watch Hans Zimmer. Staff were friendly especially Kiran. He couldn’t do enough for us, even organised a birthday surprise for my daughter’s birthday. So good we are going to go back in April next year. Kiran you are a star .

Terrible

2.0

So booked a family room, arrived ,from outside thought it was very dated but didnt worry as inside i have found all premier inns appear the same. Checks in great no problems the guy was nice. Goes to our room 308 first thing can smell like stale cigarettes an very old musty smell. Everything seemed old. It was cold so we put the heating on which didnt appear to work so asked at reception they gave the smallest little radiator to use which did nothing to help. Room just didnt feel clean. The bathroom, now this was another level weird marks all over the bath and shower curtain had seen better days didnt want to touch it. The shower was luke warm no hot water and also didnt have any shampoo normally have a shampoo and shower gel. It just wasnt for Us we didnt feel nice being there so we packed up and complained downstairs who wouldnt refund us and told us we had to ring head office on the monday. It was friday night. So we had to go into more funds to book another hotel which was more suitable for us and our child. We have stayed in many premier inns but this one needs rippin out and revamping big style has put me off staying at premier inn now. Also had to wait 10 days for refund to go into my account but its funny how its taken within seconds.

Good value and location, nice staff

8.0

Good location, nice staff, near shops and restaurants. Needs a little renovation, but good value. There is no way to contact the reception by phone; when you try, you end up at a central virtual reception, which is utterly useless.

Very nice experience!

8.0

Everything was nice except that the furniture was old! Lady Maria was very nice, kind and helpfull! She gave us some advices for the objects to visit.