Premier Inn Caerphilly Crossways♡

A great hotel with wonderful staff & food, definitely recommend it

10.0

Stayed at the Premier in readiness for my son’s graduation, perfectly situated in the centre of Cambridge, a very short walk to Senate House. So many things to see and do nearby. Staff could not have been nicer, each and every one of them. We were allowed to keep the room a little longer and when we checked out they kept our suitcases safe until we were ready to leave (thanks Sabrina). Would recommend to anyone. Beautiful clean pleasant rooms, amazing staff, and the food was really good too. 10/10 thank you!

Excellent value for Money

10.0

Premier Inn centre of Cambridge great location for Cambridge Corn Exchange and all eateries. Fabulously clean and tidy. Staff helpful. Nothing too much trouble.

Staff cut backs are evident.

6.0

We stayed here on a Sunday, and typically Premier Inn is a safe choice - and as far as the room was concerned it was clean, tidy, fresh - but at this relatively new Premier Inn, it is Whitbreads staff cut backs that let the location down. Let’s start with check in… it was exactly 3pm, and the lobby was crowded, one colleague on the desk and 2 self serve terminals - we were fine with self check in, but the demographic of the other customers demonstrated a human touch was required- interesting a man (not in uniform) but seemed to know the system spent time helping some of the older customers- sadly this created more confusion as people were weary of a non uniformed colleague. Anyway, the self serve terminal worked perfectly for us and we even added breakfast (turned out to be a mistake). We went to our room, and as mentioned above we had no complaints, we had spent the day shopping so thought we’d grab refreshments at the in-house bar - as we approached the colleague told us “bar is closed - I’m still checking guests in” - so we took our business into the city. This seems shortsighted from Premier Inn as they should be creating an entire hotel leisure experience. The nights sleep was fine, and the shower in the morning refreshing. Breakfast- chaotic, again one colleague, dirty plates on tables, no butter or bread at one point, juice running low and certain hot items (black pudding and mushrooms) not being cooked. The colleague whilst friendly was calling everyone “buddy” and was being run ragged - at 9am it appeared other staff came on duty and helped him. The 10.99 per breakfast was on this occasion not good value nor a good experience. I raised the above with customers services who brushed it off with a generic response and said in future speak to the manager - well at check out reception was unmanned so somewhat of a challenge. Premier Inn - you have a great product, don’t allow staff cuts to ruin it.

Excellent stay in Cambridge

10.0

Perfect location, clean and big room which was really quiet. The staff Jack and Dal were incredibly friendly and efficient and I would not hesitate to stay there again. The world needs more Jacks, thank you for your hospitality x

Hotel and staff amazing - parking charge for blue badge drop off ruined the experience

4.0

I live local and had plans to use the Hotel for my parents to stay and visit me. They can not longer stay at my home due to reduced mobility issues and my mum can not use the stairs. The staff were amazing very friendly and so helpful I can not give then enough credit. the room was very clean and the experience with the staff was 10/10. The main reason I'm writing this review is to warn future guests who are travelling to stay at the hotel with a blue badge. There is a drop off period of 20mins then all guest have to pay for parking even if you display a blue badge. I have received a Parking Charge from parkmaven of £100 because I went over the drop off period by 2:30 min's. despite being the only person available to safety assist both parents with their mobility issues, manage their mobility equipment, and transport their belongings to their room. I hope the management team will read this, review and change the drop off policy for future guest's. I'm so sorry to the staff who work at this hotel all your hard work has been overshadowed by this private parking company and their disgraceful parking fine. Management team should also have a read of the Equality Act 2010, especially the line about service providers including parking operators acting on behalf of a hotel required to make reasonable adjustments for disabled people and those supporting them.

Quality stay for great value

10.0

Perfect night sleep, clean, quiet, friendly, helpful and spot on location - you do have to park off site and the parking is expensive but it's a minutes walk and worth it for the stay