Premier Inn Crewe West♡

Negative start to our stay

8.0

We arrived at the hotel 45 minutes earlier than check in at 3pm, when we went to reception the gentleman behind the desk greeted us with a Hi, I greeted him back and proceeded to tell him that I had checked in online already, his response you can't check in until 3, i.asked if it was a possibility to check in slightly earlier and the response I got was you will have to pay £15 to check in early. There was no apology or I will check your room to see if it's ready, he basically wasn't bothered, we came back 30 minutes later when we saw other guests arrive and waited to check in. We headed to reception once again, at this.point a very pleasant receptionist had just come on to shift, who started to help with the back log of guests. We ended up with the not so happy receptionist, no greeting, just name, he couldn't figure out what he.was doing, not sure if it had to do something to do with me checking in online in the end we had the female receptionist who was lovely. The room was clean, the other hotel staff such as housekeepers and the servers at breakfast were all very friendly and welcoming, it was just when we were first 'greeted' by the male receptionist it put us off. We've stayed at many premier inns but this experience was negative for us

Great value for money friendly hotel.

10.0

Great value for money. The staff were really fabulous, very helpful but not intrusive. The room was clean and the bed and pillows were good so that we had a full night's sleep with no problems.

Great time and great service

10.0

Thank you to Sarah at the reception for taking care of us 😁 We arrived early from Canada and she did her magic to find us clean rooms with early check ins.

Exceptional Hospitality

10.0

Brilliant breakfast & dinner service. Amazing & helpful staff especially Karolina who helped with a smooth checking in & provided an iron & fresh towels.

Very reasonable priced room for one night and lovely restaurant staff

10.0

Lovely clean hotel with great welcome from reception staff. Very reasonably priced just for the one night. Used the restaurant in the evening and Peter our waiter couldn't do enough for us. Incredibly knowledgable about the food and really an all round pleasant chap.

A Happy Welcome by All the Staff

10.0

When I first approached the hotel, I thought it looked basic and a little tired however, when we booked in at reception, the staff were so helpful and friendly and couldn't do enough for us. The room was spotless and the bed was superb. The traffic become a little noisy in the evening but, we were directly on the link road, so to be expected. Breakfast was so tasty and good variety of items were offered. The lady chef was such a friendly happy person, nothing was to much for her. All the restaurant staff were pleasant and worked tirelessly clearing used plates etc. The price of our room/breakfast was very reasonable. We will definitely re visit..