Central London Hub

Guest review

6.0

Toilet light didn’t work. Atmosphere felt a little awkward.

Decent Experience

8.0

Decent location, nice clean rooms and kitchen, however was not told beforehand that it was a shared bathroom and struggled to get a reply over message. Was told multiple times that I would be sent a check in code and had to call them 3 times to finally get it. Very nice inside but just beware that it does feel like you're staying in someone's house.

Acceptable, but probably won't book again

8.0

Pros: location, had the basics requirements needed, bed was quite comfy, fairly inexpensive Cons: not clear from listing that it's a shared accomodation, which I would not have picked as a solo female traveller. Bedroom doors lock but still not ideal setup. Lacking basics that a true hotel would have like toiletries though I brought my own. There was a kettle and tea and sugar, but no cup or coffee or milk in room (?) Cleanliness wasn't the best, but it was acceptable. Shower sprayed water everywhere - be prepared to mop up the floor with a towel! Would have been very small space for the 4 people expected to fit in the room! Fine for 1-2 people. Was a bit taken aback at having to send my ID and £300 deposit in advance (maybe not ideal if you don't want that money unavailable to you?) but it was promptly released from card by the day after stay. Comms werent great - they initially asked me to pay for the room after I'd already paid hotels.com, and later on asked for my ID after I'd already submitted. Also didn't get check in instructions until 2pm on day of arrival - check in isn't until 4pm but if you like to have all your info in advance it's not ideal. First day in new job and I didn't even know if I was going to be able to check in! Overall I will probably book something else for my work trips going forward as I'd rather pay more and have less cons, but might consider booking this again if I really wanted the location.

Fake hotel with hidden costs.

2.0

This is not a hotel. You are renting a room in an indecent town home. There is no front desk, and upon arrival you are unable to enter the building without filling out a long form and paying an additional 300 pound deposit that was not disclosed. I'm hoping I am able to get it back.

Guest review

10.0

I stayed in a compact room in a town house which had other rooms available. In my room there was a comfortable single bed, towels, a TV and kettle, and on the same floor was a nicely furnished, shared shower room. The room was perfect for my needs (just needed a bed for the night) and quite close to the West End with a handful of shops nearby. The owner introduced themselves via WhatsApp and shared the access code at check in time (4pm); I didn't need any further help but they seemed very approachable.

Strange and unclean

2.0

This is a small council house converted into separate rooms. Our room was sold as a triple, but was a double with a broken sofa bed which when folded out blocked all movement in the room, stopping the use of the (tiny) wardrobe and the storage unit. There were two dirty mugs, a used teaspoon and empty tea bag wrappers in our room, but no one to contact about this as it isn’t a hotel. There is a kitchen where I could get clean mugs/spoons, but there was no milk/milk sachets anywhere. The only thing going for this place is the location.