Upjohn House Inn

Guest review

2.0

No service nobody around ,,soiled sheets, and pillowcases. We had to request sheets. My wife had to make the her own bed, put the pillow sheets on nothing was accessible for housekeeping because there was nobody around. No way to turn down the AC. It ran all night very very cold. Definitely not worth $215 a night and that was discounted wouldn’t pay more than 60 or 70 bucks to stay there again.

Guest review

2.0

Esperienza da dimenticare! Nel documento di prenotazione c’era la richiesta di contattare la struttura in anticipo nel caso in cui l’ospite dovesse arrivare dopo le 19:00. Abbiamo cominciato a mettersi in contatto con l’hotel 2 giorni prima dell’arrivo in tutti i modi: compilato la form direttamente sul sito della struttura, inviato un’email, un messaggio tramite Expedia stessa, abbiamo chiamato l’hotel che sempre aveva segreteria telefonica (abbiamo registrato un messaggio vocale) e la loro struttura madre Henderson Castle Inn dove, oltre le chiamate, abbiamo mandato anche 2 SMS senza mai ottenere alcuna risposta da nessuna delle due strutture. Allora cominciamo a chattare con operatori di Expedia che provano a contattare l’hotel, ma non riescono, nessuno risponde. Allora un’operatrice ci dà l’email personale del proprietario dell’hotel, inviamo subito una lettera, nessuna risposta. Alla fine arriviamo all’hotel e NON TROVIAMO NESSUNO alla reception, rimaniamo senza sistemazione, costretti a soggiornare nell’altro hotel. Inoltre, l’Expedia diffonde le informazioni false su questo hotel, perché il check-in e la colazione avvengono a 6,5 km di distanza!!! Chiedo il rimborso totale a Expedia per il servizio non utilizzato ed Expedia si rifiuta di rimborsare . Truffatori entrambi!!! Per fortuna, ho pagato con PayPal che mi ha rimborsato fino all’ultimo centesimo. Se avessi pagato con la carta, avrei perso i soldi. State attenti!

Anniversary celebration

8.0

We stayed at the Henderson Castle 🏰😁! It was beautiful and relaxing! They carried all of our bags! My fiance is disabled. My only complaint was the hot tub on the roof was out of order. The food was delicious, the service was great and the stay was enchanting!

Guest review

10.0

I recently stayed at the historic Upjohn House Bed and Breakfast in the heart of downtown Kalamazoo, and it was a truly memorable experience. This beautifully restored mansion is decorated with charming period details that give it an elegant, old-world atmosphere while still offering modern comforts. I stayed for two nights and loved how easy it was to walk to all the shops, restaurants, and attractions downtown. I also attended a concert at Miller Auditorium, which was conveniently located less than two miles away. The house itself was quiet and relaxing especially since I had it all to myself during my Sunday-Monday stay. I enjoyed a fantastic room with a very firm and comfortable bed that made for a great night’s sleep. The room also had a smart TV with a Roku device, which made it easy to log into my favorite streaming apps like Netflix and YouTube. One highlight of the stay was the clean and inviting hot tub, perfect for unwinding at the end of the day. The whole place felt homey, peaceful, and well cared for. Highly recommend if you're looking for a unique and comfortable stay in Kalamazoo!

Guest review

4.0

Inexplicably we were charged $200+ dollars more than what Expedia quoted us. We weren’t given the room we booked. The toilet & sink were in the shower (“European style” was reason given - in Europe that type of bathroom is in hostels). We were given a different room for 2nd night, which had a functional bathroom - but was not room we booked & requested/confirmed both verbally & in writing. Yet still charged $200+ more…Sadly, not recommended.

Guest review

4.0

This is an attractive historical building but hard to stay in. Check-in and breakfast are 1 mile away; this was not disclosed in the reservation process. There are no staff members on the premises, although when called in, Drakkar was friendly and helpful. Lighting in my room was very inconvenient -- no bathroom illumination, bedroom chandelier did not work, but florescent tube over bookcase could not be turned off. My room was on the ground floor with only lace curtains between me and the front yard.