Warm Apartments in Queensway

Guest review

6.0

Well situated, within walking distance of shops, stations and park. Shower could be cleaner, under the bed and sofas, looks like it has not be cleaned for months. We arranged to drop luggage early, staff there had no idea. No hot water (including shower) or heating for 2 days, said they repaired it, but they hadn't (request for partial refund due to this rejected).

Guest review

6.0

This was a cute clean apartment with comfy beds; however I would not stay again. The main concern was the moldy bathroom. We had to keep the vent fan on to keep the mold smell out of the rest of the apartment. The other issue we had was that there were no comforts of home. You could not close the bedroom door. There were zero comforts such as tea, coffee or sugar. There weren’t even any light bulbs in any of the lamps. No clothes iron. The housekeeping was lacking also. We ran out of toilet paper and no extra was left in the room. We notified management and it took from 9 am until 3 pm for them to get us some. We had no hand towels or kitchen towels. I can say the place was pretty quiet and it was just two blocks to restaurants and shopping so that was a plus.

Guest review

10.0

The staff is really responsive and helpful. The apartment is good for us. Warmth and cozy.

Guest review

6.0

+ Relatively quiet area with good amenities + Cooking facilities, kettle, toaster, crockery & cutlery + Wardrobe with hangers + Bed relatively comfortable and fresh bed linen ( - even though I found a couple of hairs on it) + Bath had hot water on the 4th floor (not guaranteed in London!) and towles, toilet paper, soap - Terrible phone connection in front of property to receive instruction to enter/check-in; and message to get key confusing (plus not addressed to me but someone else) - Stairs pretty much unaccessible - escape hazard due to dirty towels, vacuum cleaners, matresses etc blocking the way up - so you are forced to take the small lift - TLC required - No table/chair to sit except on bed - which gets uncomfortable especially when wanting to eat dinner - & + No hairdryer in room at arrival but was brought to the door within an hour - Bring coffee/tea and a kitchen towel if you intend to use the cups - Some noisy visitors upstairs ruined the first night, but I guess that's pretty normal for London too!

Guest review

8.0

Very convenient to Heathrow

Guest review

6.0

Arrived with no towels or WIFI. Hand towels never did arrive as promised and got a note 2 days in that they don’t provide those suddenly?! WIFI starting working on last day after complaining many times. Apartment was on the 5th floor but the elevator only went to 4th floor so then had to drag heavy luggage up a very narrow spiral staircase. Asked for assistance getting a taxi for our checkout as we didn’t have a phone and lack of WIFI and was told no. Front door to building often found open.