Hotel Villa Viridia

Guest review

10.0

צוות נחמד מלון יפה ונקי חדש מושלם נוף לחצר דאגו לנו לארוחת בוקר ארוזה כי יצאנו מוקדם

A most enjoyable stay.

10.0

The staff are exceptional. The hotel is well located very comfortable.

− Nothing

Guest review

1.0

The location was convenient, and the room itself was pleasant. For the first day and a half, everything was fine.

− On the evening of our second day stay, the shower drain became blocked and the bathroom floor flooded. Staff initially suggested waiting until the following morning for repairs, without asking whether we needed to shower that evening. Only after I insisted did they check whether the shower could still be used. The next morning, after our room had been cleaned, a female employee approached me claiming that a welcome box containing tea and sweets was missing. Neither my 10-year-old daughter nor I had ever seen this box. I did not even know it was supposed to be in our room until the employee showed me an example. Despite my explanation, she repeatedly insisted that the box should have been there. Later, a male employee repeated the accusation, insisting that two staff members check rooms before guests arrive, so the box must have been there. He warned that I would be charged if it was not found. I repeatedly offered to let staff inspect our room and belongings and suggested checking the corridor security cameras. None of these offers was taken up. At approximately 19:40 on November 4, I went to reception to pay the city tax. The receptionist told me, "I was told to charge you for this." I explicitly refused to pay for an item we had never received and warned that I would dispute any such charge with my credit card company. At 19:59, I sent a detailed written complaint through Booking.com, explicitly disputing the accusation and refusing any charge. Nevertheless, at approximately 21:13 local time, the hotel initiated a €78 transaction on my credit card. The following morning, at checkout, a different receptionist said nothing about the charge. No invoice, receipt or explanation was provided. The hotel subsequently responded publicly to my Google review, maintaining that several employees had confirmed the box was present before our arrival and acknowledging that the charge was applied because the box was missing.

Guest review

10.0

Absolutely gorgeous well located property