Comfy Studio with Shared Backyard near Racecourse♡

Suited us as reasonably close to our sons flat

6.0

Quiet, reasonably short walk to train station at Murrumbeena

− Initially couldn’t get heat pump to work so very cold- no onsite help - finally realised remote batteries needed replacing - at our cost & time! Very stressful as we thought we’d have to move with no vehicle & getting dark & prepaid!!

A great room ruined by poor management, hidden charges, and a stressful check-in process.

5.0

Good facilities, good location, and a nice room. However, there are a few important issues I want to highlight.

− This property is managed by a third-party company called MadeComfy, and I had an extremely frustrating and disappointing experience. I arrived in Australia on 16th July 2025, and although the Booking app indicated I needed to check in early, I was not informed about any extra fees at the time of booking or when I clicked the early check-in button. Upon arrival, I received a check-in link via email, only to find a $600 bill that needed to be paid before I could access the key code or even the correct location of the property (the address on Booking was inaccurate). When I contacted customer support, I was informed I also had to pay an additional $100 for early check-in, bringing the total to over $700—even though I had already paid in advance through Booking. This situation is completely unacceptable. No prior notice was given about extra charges, and it is entirely unreasonable to withhold check-in details from a guest who has already paid. I ended up spending nearly two hours outside the property, making calls between the agency and Booking.com to resolve the issue, which should never have happened in the first place. There are two major concerns that need to be addressed: 1. Poor coordination between the agency and Booking — the lack of communication created unnecessary stress and wasted time. 2. Unjustified and non-transparent early check-in charges — $100 is excessive and feels exploitative, especially when the process is not clearly communicated beforehand. I came expecting a smooth and enjoyable stay, not to deal with logistical issues and hidden fees. This experience felt deeply unfair and unprofessional. Future guests should be warned and Booking.com needs to take responsibility for ensuring its partners provide clear and transparent service.

As far as my work needs go - great location and more than adequate accommodation. Spacious, modern a

9.0

As far as my work needs go - great location and more than adequate accommodation. Spacious, modern and comfortable

− The maintenance of the gardens and outside property in general has been neglected. Rubbish bins are usually overflowing and rubbish strewn around the bin area - verifying ID through the automated software can sometimes be difficult Would also prefer there to be a small washing machine in the unit, rather than a shared outdoor one

Superb

9.0

Very good

8.0

Very good

8.0