White Lotus Suites

Zaten 5 dk terk ettim

1.0

Çok berbat

− Çok pis ve nemli ahır gibi

I had very bad experience

1.0

Location is good but there is uphill climbing Staff was good behavior but they missed my package which made my whole trip disastrous

− My experience at White Lotus Suites was deeply frustrating due to extreme negligence. A delivery containing my personal purchases was sent to the hotel reception prior to my arrival under prior coordination. However, the staff mislaid it and initially denied receiving it, forcing me to leave Turkey without my belongings. Later, management admitted in writing that they located the package and promised to ship it, but they completely broke their promise and stopped responding altogether. To make matters worse, Booking.com's customer support offered zero meaningful help, merely hiding behind automated messages instead of protecting the customer or holding the property accountable. This experience shows that the golden era of relying solely on Booking.com is over; today, travelers can easily find properties in much better locations with superior pricing and genuine hospitality. I will never stay here again, nor will I rely on Booking.com for fair dispute resolution.

Guest review

10.0

المكان جيد مقابل المال وقريب من ميدان تقسيم وشارع الاستقلال وعبدالرحمن كان شخص طيب

Guest review

5.0

Бронировали на 3 человек и когда заехали, то нам предоставили номер на двоих. Но сотрудник отеля был на месте и сразу же переселил нас в другой номер. Очень удобное месторасположение

− За окном номера вид на помойку. Двери в ванной комнате в плесени, очень сыро. Нам дали только 1 теплое одеяло и 1 полотенце на троих. Под конец путешествия нашли маленького скорпиона в раковине. Получается, где-то в номере есть мама этого скорпиона.

Terrible Experience – No Refund, Unprofessional Management – Avoid!

1.0

Rating: 1/10 Extremely disappointing experience. I strongly advise travelers to think twice before booking this property. We booked through Booking.com for my parents and informed the property about their early arrival. When they arrived, there was no proper reception service available. They were given access to the premises, but what they encountered was completely different from what we expected based on the listing. The property appeared poorly maintained and dirty, with unacceptable cleanliness standards, while the surrounding location felt unsafe and uncomfortable, making my parents unwilling to stay there. They felt uncomfortable and unsafe and decided not to stay. Despite not spending a single night at the property, we lost the entire amount paid.

− Even worse, the property owner refused to authorize a refund. When I contacted him, he explicitly stated that our money was still with Booking.com and told me to contact them instead. He subsequently blocked me on WhatsApp. And lied about all the details on booking.com to take our money ! Booking.com then informed us that the owner had refused to approve the refund, leaving us without accommodation, without our money, and without any satisfactory resolution. The lack of professionalism, customer service, and willingness to resolve the situation was shocking. We paid for four nights, stayed ZERO nights, and received ZERO refund. I would never book this property again. I strongly recommend that future guests carefully reconsider before making a reservation here, especially if they value reliable communication, transparency, and customer service. One of the worst booking experiences we’ve ever had.

The location was very good, and the price was very affordable

10.0