Golden Gate Guest House♡

Not well maintained. Old bedding and beds.

4.0

The place needs professional staff and renovations. From bedrooms, kitchen service and the pool. Very disappointing.Owner needs to invest in improving these conditions ASAP. I shall never stay there again and will never recommend anyone to stay there if these conditions are not taken care of.

Avoid #GoldenGate Guest House

2.0

Avoid this Establishment. Bugs on Bed. No wifi. Problems with landline. No welcome note. Entrance to reception via dirty kitchen. No kettle in Bedroom. Dirty Room Invested with Spiders, cocroaches and crickets. Dirty and dated linen. Problems with

Guest review

4.0

We were totally disappointed with everything except the shower.

Far from the airport

6.0

The overnight stay was ok just far away from everything the wifi wasn't working and they didn't have bottle of water to buy knowing that you can't drink the water at this time overall stay was decent and I will stay again if I have too hope this meet future guess well

Luggage Held Hostage

2.0

I booked this hotel for a one night stay and requested airport shuttle. Spoke to Rosaline who stated she would have a shuttle come pick me up from the airport. The driver was courteous and got me to my location very quick, fast forward to the following day and as the driver has taken me and my son to the airport he informs us that there is a $90 dollar fee for taking us to the airport. I questioned this and the driver informed me that this is the normal fee and that it was in my booking, I promptly reviewed my booking and there was no mention of any airport shuttle fee. I called Rosaline and she told me that I must pay the driver this fee otherwise I would not get my bags back and that the fee was in the booking. I sent her the email which made no mention and she stated to me that the terms and conditions were on expedia.com in which I illustrated through the email that it was not on hotels.com. Rosaline state that the fee must be paid to obtain my baggage, I immediately went into the airport and informed security what happened. I showed them the emails and they agreed that based on the email and the conversation with the driver and property attendant (Rosaline) that my holding my baggage is unjustified and told them that if they didn't release it they would arrest the driver. I didn't have time to file a police report as my flight was leaving in less than an hour yes I was there for 4 hours before trying to sort this out. Don't use airport shuttle service is the moral!

Jhb experience

10.0

I loved it except there were no TV channels and no wifi.