E&O Residences Kuala Lumpur♡

Great pleasure

10.0

The service recovery by Front Desk Manager Norman was truly outstanding. Despite it being Christmas, he did not make any excuses and was fully committed to ensuring we had a great experience. He immediately arranged for maintenance to address the air-conditioning issue, and when it could not be resolved, he proactively changed our room and extended thoughtful gestures as part of the service recovery. Compared to my past experiences at other hotels, where staff often provide reasons or excuses, Norman stood out with his positive attitude, genuine care, and warm smile throughout our stay. His dedication truly made our Christmas joyful and heartwarming. I would strongly recommend this hotel without hesitation. Front Desk Manager Norman is truly the right person for the role — super friendly, approachable, and always wearing a genuine smile that instantly lifts your mood. His positive attitude and sincere care made a real difference to our stay, and he truly made us feel welcomed and valued. Because of Norman, our experience was not just comfortable, but genuinely happy and memorable.

Guest review

10.0

Everyone was very nice and helpful. Close to so many places: shopping, restaurants, attractions.

Spacious Room, huge pool and Secured Accommodation

10.0

We stayed 5 days in the hotel and it was a pleasant experience. I booked the accommodation and later on read the Tripadvisor review. To my surprise there’s issue of theft and got me really worried. I sent an email to the management expressing my concern They email me back and assured that extra security measures was implemented. The AC in the room is not working well. The hotel immediately sent someone to fix it. The swimming pool is enormous and you can see the petronas tower. The view in our bedroom is the KL tower. Some nights there’s a light show which is very cool. Overall experience and impression is great.

Warning - unsafe - beware of your belongings

2.0

What’s the point of staying in a five-star hotel if it’s not even safe? We had three suitcases in our room. One cabin-sized suitcase was secured with a password-protected padlock. When we returned from being out, we discovered that the padlock was no longer functioning. We tried several times to open it but failed. Then we noticed unusual scratches on both the padlock and the suitcase cover, suggesting that someone had tampered with it. We eventually had to use kitchen utensils to break the padlock. Fortunately, nothing was stolen from the suitcase, but the suitcase—worth thousands—was damaged. As a result, we had to buy a new one to replace it. We decided not to report the incident to hotel management, as we had already read reviews saying the staff were unhelpful and unfriendly. We felt that reporting it wouldn’t lead to any resolution. Even though nothing was stolen, this kind of experience is unacceptable for a five-star hotel. Not recommended

Perfect accommodation

10.0

We stayed 4 nights in a very spacious 2 bed apartment, which had an additional room that could be used as an office. Check in was easy and we managed to get access to our room a little bit earlier which was great as we’d landed very early in KL. The overall decor is nice, if a little tired but that didn’t affect anything really. Beds all very comfortable but do expect some traffic noise from the main roads early in the morning. The pool area is fantastic, it’s pretty much always shaded and there are some hot tubs, jacuzzis on the side. The gym is also very well equipped and never busy. The location is great for central KL, 8 mins walk to Pavillion mall and you can then use the covered walkway to get to KLCC and the Petronas towers. It’s easy to get Grab taxis and there is also free parking if needed, local train stations are also very close. We didn’t have breakfast included in our stay, which is fine as there are plenty of cafes just downstairs - Fatimah’s cafe is perfect for local cheap eats. There are also food stalls every weekday lunchtime for the office workers but it’s well worth wandering over and trying a few bits and pieces. We would definitely stay here again next time we’re in KL.

It’s good but could be better

6.0

It was great to have the extra room over a hotel and the pool is great. There is a long list of rules when you check in! Seem to be wanting to avoid “party” types. The lounges have the worlds most uncomfortable sofas and only small so not great to sit inside together as a group/family. The kitchen is ok and the rooms ok and clean. The breakfast is not great if you are in a hurry (you can exchange your coupons at local places) but the quality and quantity was good and there are plenty of places around. I would encourage you not to take breakfast through the hotel and just go to the venues yourself - more flexibility. It is an easy walk to pavilion a supermarket and other restaurants which is good. If on a short stay I would chose the local Novotel, if on a long stay I would choose an Airbnb and if I want a fancy hotel I would stay at the ruma or eq. Ruma is better than EQ. (I have stayed at all 3)