Park Hyatt Chennai♡

Guest review

2.0

− Service

Exceptional staff and very kind

8.0

The property was amazing with all facilities top notch.

− Nothing to mention.

A pleasant stay, with excellent staff and a few details that need attention

8.0

Our overall stay at Park Hyatt Chennai was pleasant and comfortable. The hotel had a calm, elegant atmosphere, and we appreciated the courteous and unobtrusive manner of the staff. The people were the strongest part of our experience. Shang, Bala, Nibha and Sujal from Housekeeping were excellent throughout our stay. Jessica, Lian, Achan and Julie at Antahpura Spa were attentive, warm and professional. Chef Thiagarajan deserves a special mention. On a day when I was feeling quite low, he went out of his way to prepare a simple, comforting home-style meal for me. His thoughtfulness made a considerable difference. The milk prepared with spices at my request was heavenly and remains one of the most memorable parts of the stay. Anu always greeted us with a warm smile in the restaurant, and Ranjan was also attentive and helpful. We would also like to acknowledge Rahul at reception, Santhosh from the Front Office, engineer Raja, Pankaj from Security and the wider team for their assistance and courtesy.

− The buffet had been discontinued. I understand that there may be valid reasons for this, including food wastage, operating costs and the level of demand. However, without the buffet, the limited variety available at Park Brasserie became more noticeable. Food preferences naturally differ, but the restaurant menu did not provide sufficient range, particularly for guests staying for several days or those seeking simpler meals. Some members of the in-room dining team also did not understand our requests clearly. This became more difficult because the room telephone did not work reliably. There were errors in our guest details as well. Australia had been entered as our location even though we had clearly stated that we live in London. Canberra was also spelt incorrectly. These may appear to be minor administrative errors, but accuracy matters in an international hotel of Park Hyatt’s standing. Suggestions If reinstating the buffet is not commercially practical, Park Brasserie could offer a broader à la carte selection or a smaller rotating menu. This would provide more variety while also helping the hotel manage wastage and cost. The menu could include more simple, home-style options for guests who may not want rich or elaborate restaurant food throughout their stay. In-room dining staff would benefit from confirming individual requests carefully, particularly where guests have specific dietary or preparation preferences. Room telephones should be checked before guests arrive, and any reported fault should be resolved promptly. Guest information should also be confirmed at check-in rather than entered based on passport details or assumption. A final check of locations and spellings would prevent avoidable errors. The care shown by many members of staff gave warmth to our stay. Greater variety in the restaurant, clearer communication, reliable room facilities and more accurate guest records would strengthen the overall experience.

Guest review

10.0

Excellent property, very helpful staff

Guest review

9.0

Nice hotel with good modern amentities and good staff. Nice people to stay with. Overall a good vibe and close to the airport. Ideal for a short business stay in Chennai.