Terres Rouges Lodge

As always very pleasant

7.0

Guest review

7.0

Location del ristorante, staff gentilissimo

− La camera non veniva pulita giornalmente. Letto durissimo.

Fantastic gem in Ban Lung, Ratanakiri

10.0

Fantastic gem in Ratanakiri. Greatest place that I stayed during my travels in Cambodia. Highly recommended. I am coming back. Beautiful bungalows set in a lovely garden. Great food and wonderful staff.

Loveley environment.

10.0

Good

Geweldig maar met groot minpunt hard en oud matras met veren.

7.0

Mooie koloniale stijl en goed aangelegde en onderhouden tuin. In de kamer was de badkamer geweldig met een groot bad en een douche in de buitenlucht. Met bankje, bureau en tafel. Zag er supergaaf uit!!

− Wat onwijs tegenviel was het matras….deze was zo hard als een plank en als je erop lag dan staken de veren in je rug of heupen. Hierdoor vreselijk slecht geslapen. Echt heel Erg jammer want de rest was echt geweldig! Maar dit gaf zo’n negatieve ervaring dat ik dus geen hoge score geef. Als er een nieuwe matras zou komen zou mijn score een 9 zijn minimaal

This was a horrible stay! Dirty bathrooms, mold ceilings, nasty towels, nasty pillows, poor WiFi, poor management, infla

1.0

Nothing at all!!

− Our one night stay at the Terres Rouges Lodge was a horrible experience and one we hope nobody else will ever have to experience. Stay away from this hotel!! The pictures are misleading and this hotel is mismanaged. Bed Bugs, Mold, Mildew, stay away!! For starters we were charged $61 USD each night for a falsely advertised hotel that should be ranked a 2 star definitely not a 4 star. This hotel is a dying business and they treat their customers disrespectfully. Our first room had a stench and an electrical problem so they moved us to another room. The second room was much worse! It came with two towels that smelled like mildew, distilled vinegar, and human waste. When we asked for new towels, they made it seem like it was okay and they would replace them but when we got to the checkout the next day, they charged us $12. They never told us there was a cost for towels. We had 2 adults and 2 children in our first room, yet we had two full body towels. The lite orange towels were the ones we received upon check that were low quality pool towels but the brown towels of better quality were the ones they gave us. Our room had mold, backed up sewage, and a mildew/ poop stench that was so bad it was in our pillows, towels, and blankets. The queen bed was hard as a rock, the pillows were stained with dirt marks, and there were definite signs of bed bugs! The WiFi didn’t work, there was no phone in the room to call the front desk, there was no bath soap in the showers, and worst of all the sink water went from brown to clear multiple times. Do not brush your teeth with that water!! You could tell the bathroom floors were mopped with mops that were soaked in urine because you could smell urine in both half bathrooms. I would advise you not to walk without shoes if you stay here!! We didn’t stay for the free breakfast because of they’re running their hotel like this, the food must be nasty too. This is a ghost hotel. I didn’t see anybody there but us!!