Le Clervaux Design Hotel & Spa♡

Guest review

8.0

De suite chateau was ruim en had een mooi uitzicht op het kasteel. Het derde bed was een slaapbank, maar deze was zeer oncomfortabel. De ligging van het hotel was heel sfeervol (midden in het dorp, bij de bezienswaardigheden en de natuur). Het spagedeelte in het hotel was erg mooi. Wij vonden het wel jammer dat in de sauna's badkleding niet was toegestaan. Het ontbijt was erg lekker en uitgebreid. Tip: als je in het laagseizoen komt, kun je gratis parkeren naast het hotel.

Had a great stay

10.0

We had an amazing stay. We booked the duplex suite through social deal and everything went seamlessly. The staff is very friendly, the room very clean. Diner was good, breakfast was good and the spa was very relaxing before a long drive home. Would definitly stay here again.

Guest review

10.0

The hotel receptionist Pedro was fantastic. He was professional, helpful and kind. He should be promoted to manager. The kitchens delivered up delicious food. Our server in the restaurant was forgetful though. We stayed one night in the Design hotel and the other night in the Kroener connected sister hotel. Both of our rooms were beautiful, well decorated, spacious and clean. I recommend these hotels.

Mauvaise nuit..

6.0

Il est bien dommage que nous ayons été surclassé dans une suite surplombant la fête foraine en cours d’installation.. le vrombissement du camion frigorifique du marchand de gaufres a pourri notre nuit. C’est le genre de détails qu’un établissement de ce standing doit anticiper. Car sinon cela aurait été presque parfait, au buffet de petit déjeuner, très moyen près..

Rooms well appointed and large, almost flat size, with cosmetic maintenance needed everywhere.

6.0

Rooms well appointed and large, almost flat size, with cosmetic maintenance needed everywhere. Wobbly toilet seat, one sink fine the other missing chrome attachments, chips and marks etc. All little things easy to fix that took the shine of an otherwise decent hotel. The carpets in the lobby were overdue a scrub, while the copy paste art work on every landing felt as if you were going around in circles. Personal choice, but we prefer bathrooms with physical doors. Our room was open plan and it seemed an oversight not to fit pocket sliding doors. The Hotel was fully booked but we noticed older rooms had these. The Spa services we didn’t use, the Jacuzzi was cold and a little grimy, whilst the swimming pool though great in photos was sardine tin packed. In fairness it is a small pool so doesn’t take much to feel busy. Believe non guests may also pay to use, perhaps in peak occupancy this could be reviewed. Hotel staff were welcoming and helpful. If you are able to get a deal, then it makes sense, otherwise …….

Misleading Services & Overpriced for What You Get

2.0

We chose Le Clervaux Boutique Hotel because it advertises itself as a premium “4 Étoiles Supérieur” property with services such as room service, concierge, and luggage assistance. Unfortunately, none of this was true in practice. Our room was not ready at the 16:00 check-in time. Room service is heavily advertised online and in-room (with menus and internal phone numbers), but it simply does not exist. I tried calling for over an hour with no answer; when I finally reached staff via an external number, they admitted the phones do not work and that there is no real room service — guests must walk to the restaurant themselves. No concierge or luggage assistance was available, despite being listed as an amenity. All of this while charging €240 per night, more than double the price of other hotels in Clervaux that are transparent about what they offer.