Conrad Seoul

The room was acceptable; the breakfast wasn’t.

4.0

The room was nice and reasonably clean and staff friendly, but I find it hard to concur that this is a 5 star hotel as it doesn’t go beyond acceptable.

− I had heard great things about the breakfast buffet and, as one of the few five-star hotels in Seoul I hadn’t yet visited, I was looking forward to trying it. Unfortunately, it was a major disappointment. The quality of the food did not match the hotel’s reputation or the price being charged. Several pastries tasted slightly stale, the meat was overcooked, and there was an uncomfortable number of fruit flies hovering around the buffet area. For a hotel that proudly introduces its chefs in the hotel literature, I expected much more care and attention to go into the breakfast menu. Instead, many of the dishes were surprisingly bland and lacked the quality and flavour you would expect from a luxury five-star property. The restaurant staff were attentive and friendly throughout, so I have no complaints about the service. However, compared with almost every other four to five-star hotel breakfast buffet I’ve experienced in Seoul, this one fell well short of expectations and simply isn’t at the standard it should be for the price being charged. It may have been an off day, but I’m not willing to make another expensive return visit to find out.

Home away from home at its best - just in a different part of the world this time …

10.0

What a stunning hotel! Absolutely to die for! Nice location - can visit the mall when needed. Squeaky clean! Absolutely love it here! Executive lounge has everything you are looking for with stunning views from the top floor. Staff at reception are so helpful! And so are Korean people- what stunning amazing helpful and kind souls!

A hotel I'd like to stay at again.

10.0

The view from the room was lovely, and the lounge was very spacious. Angelina, the concierge, was excellent at handling my various requests, and I was thoroughly satisfied; the Conrad Bear I received was adorable, too.

Conrad Seoul – Family Stay Review

10.0

We stayed for one night as a family of seven, booking two rooms under both my wife and myself (both Hilton Diamond members). Check-in experience: The process was smooth and efficient. While no room upgrade was offered, the staff kindly extended complimentary lounge access to three additional family members upon request. We also appreciated being allowed early access to the executive lounge before 4 PM, which made our arrival more comfortable. Breakfast at Zest: Benefits were explained clearly — Diamond members receive steep breakfast discounts (₩67000 -> ₩25000) for up to four people (two adults per room) and 25% off for additional guests. Unfortunately, this was not honored at the restaurant, where staff seemed unaware of the policy and charged the full amount. This was the only real caveat during our stay. Room quality: The rooms were spacious, spotless, and comfortable. Great view over Han River. However, one unusual moment occurred when an older housekeeping staff member on the 18th floor stood and stared as we entered our rooms, which felt awkward. Service recovery: During checkout at the executive lounge, Henry Yun immediately understood the Diamond benefits and corrected the Zest billing issue. His sincerity and politeness left a lasting positive impression, resolving all concerns gracefully. Executive lounge: The 37th-floor lounge offered breathtaking views of the Han River — truly unforgettable and a highlight of our stay. Overall: Despite the hiccup at Zest, the combination of great location (easy access to both IFC and the Hyundai malls), clean rooms, early lounge access, attentive service from Henry Yun, and stunning lounge views made this a memorable family stay. Conrad Seoul remains a solid choice for both comfort and hospitality.

NOT a five star property

2.0

Not a 5 star luxury hotel, it has more in common with a Hilton Garden Inn. Arrival - No doorman, no help with luggage. When asked, staff laughed. Check-in - long wait to check in, 6 check in stations, 3 staffed, only 1 checking in guests. Elevators - very, very slow Room - shower was not clean, wrappers (of lord knows what) left in the shower. Executive lounge - more like a las Vegas buffet, not really a lounge, nothing Executive about it. It is loud, crowded, food options not refilled, and tables not cleared. Good luck finding a seat, staff suggested going to the restaurant (yes, because that is why a room with executive lounge benefits was booked). Laundry service - called 3 times for laundry to be picked up and no one answers the telephone.

Amazing experience - room and service

10.0

My mom and I stayed at Conrad Hotel, and our experience was more than enjoyable. It was clean, friendly, and was extremely convenient as it was connected to two huge malls with every store you need. We were especially impressed by the AMAZING service we received, specifically Tino! He went above and beyond to help my mom and I, and was the kindest most reliable person. He always greeted us with a smile and even compiled the best restaurants for us, called us many taxis, researched what we were curious about, and even wrote a hand-written goodbye card. We could truly tell he cared by the amount of effort he put to make our stay the best and we are leaving Conrad very satisfied with the room and service. I recommend, and try to find Tino!!