Ooike Hotel♡

Worst experience in life. Poor-quality and overpriced!

2.0

Mt Fuji View Ooike Hotel at FujiKawaguchiko was the worst hotel that I've went. Price paid was not the same as quoted. They added extra unknown fees. The dinner's serving time is from 7pm. Due to flight delayed, we sent them an email around 1pm to cancel the dinner plan and requested to deduct the dinner cost. However, they refused to deduct the dinner cost. Then, they added the extra unknown fees. We tried to communicate with the receptionist about the extra fees when making payment. The staff who can speak English and Mandarin did not wish to help solve the settlement issue. Instead, they put a Japanese staff who can't speak and understand English to solve the settlement with us. We have spent much time in translating and communicating but problem was not solved. We felt disappointing, tiring and frustrated about the experience we met. Room has bad smell, which made us more disappointed to this hotel. Totally not worth for the value! There were negative reviews about the hotel in Tripadvisor and we regret for not noticing their negative comments before we encountered the worst experience at this hotel. In conclusion, Please please check their negative reviews before booking with them. #Worst experience ever.

Poor experience

2.0

Room is SMELLY with Outdated interior design. Staff service is not up to standard. Staff who can speak English is not serving guests at receiption area, spent much time in translating and communicating with Japanese staff who cannot understand English. This is an overpriced hotel ever.

Dissatisfied and Disappointed

2.0

Am staying at the hotel and my girlfriend really like the conditioner and we call the reception if we can purchase a bottle but the reply it’s not for sale and refused when we ask if we can have the bottle in our room, they ask us to go to the public bath to top up the conditioner, we are very dissatisfied and disappointed, will seriously consider staying in this hotel in future

Beautiful, relaxing hotel offering Japanese style room.

10.0

We came here for only one night. The staff were nice, there was a beautiful relaxing lounge we stayed in until check in where they served free juices and coffee and snacks. It’s about 5 minute drive from Kawaguchiko station, and 20 minute walk. There are Fuji views but unfortunately the day we went it was very cloudy so we could not see. The rooms we chose were the ryokan style rooms. They were lovely, clean and very comfortable. They provided kimonos and slippers in the room. We booked in with the private onsen which was so beautiful and relaxing. After we also booked a massage which was with an elderly couple in our private room, but I would not recommend. The onsen though was beautiful. This was all for an extra charge. Breakfast was nice with a mix of Japanese and western. It’s right beside Lawson convenience store which on a clear day has an amazing view of Mt Fuji.

I felt deceived for the price I paid for this hotel

2.0

I am sure many travellers who booked this hotel was after their Mount Fuji view inside their rooms. I, too, was chasing after this spectecular view and I deliberately spent more to reqeust and booked a room on the 4/F (Annex Building / Western Style) to ensure the best view of Mount Fuji. However, upon checking into the room (I was assigned room 471) , I discovered the window is not exactly clear, it has crisscross paterns imprinted into the glass. This was never mentioned on both Agoda or the official hotel website. I have checked and re-checked again when I sat dumbfounded inside the room and I was 100% sure none of this was mentioned. I messaged my friend who recommended me this hotel and she stayed on the same floor as I did and her room was without obstruction. I felt that this was extremely unfair becuase we paid the same price for the hotel, and that this was not mentioned in any fine print of small prints. All of my photos from the room was obstrctured by the patterned glass and despite the fact that we were lucky to see a beautiful Mount Fuji under nice weather, the photos taken from the room were all hardly presentable. I felt like I was decieved. If I was told during booking and payment of this hotel that the windows had some sort of patterned glass and will obstruct the view of the landscape I wouldnt have booked this hotel in the first place. The price I paid for this hotel was nowhere near worthy with the obstructed view. Please, if you were to book this hotel, please write to them and ensure that you were given a room without obstructed views, otherwise, do not bother spending your money here, I was so disappointed and really regretted my choice.

A Tranquil Retreat

10.0

Our recent stay at Hotel Ooike has redefined our expectations for traditional Japanese hospitality. A seasoned traveller to various onsen ryokans, this establishment stands out as one of the best, offering an unparalleled blend of serene ambience, attentive service, and breathtaking views. The journey began with a picturesque drive from Narita Airport, and the convenience of free parking immediately set a positive tone for our stay. As we arrived, the hotel staff, seemingly anticipating our arrival, was already waiting to assist with our luggage and swiftly check our booking status. This attention to detail continued throughout our stay, leaving us thoroughly impressed. The warm welcome extended beyond the lobby, with complimentary drinks setting the stage for a delightful stay. Our dining experiences were nothing short of exceptional; from a delectable dinner to a hearty breakfast, each meal showcased the culinary expertise of the kitchen staff. The attention to presentation and using locally sourced ingredients added an extra layer of authenticity to the dining experience. The true highlight, however, was the onsen itself. The calming waters provided the perfect respite, and the panoramic view of Mount Fuji elevated the experience to a tranquillity that is hard to match. The attention to cleanliness and the thoughtful design of the bathing facilities further enhanced our relaxation. Choosing a traditional tatami room proved to be a wise decision. The spacious room and the surprising addition of a separate shower room added comfort and convenience. The thoughtful touches like these set Hotel Ooike apart, making the stay enjoyable and exceptional. This hidden gem is a must-visit for those seeking an authentic onsen experience with a touch of modern comfort. We eagerly look forward to our next visit!