Residence Inn by Marriott Phoenix Gilbert♡

Guest review

4.0

Size was nice but outdated. Breakfast was so so. Needed a microwave.

− Our room on the 4th floor was very noisy due to the HVAC unit that sounded like it was right in our room. On the roof, I assume. Good thing for my ear plugs.

Guest review

10.0

Breakfast

Perfect stay while visiting relatives in Mesa

8.0

We stayed here December 25-28 while visiting family at Leisure World for Christmas. The suite we had was perfect for giving us a kitchenette, dining area for 4, a living room space and a door separating a bedroom with 2 queen beds and a closet, vanity and bathroom with a tub/shower. The front desk staff was both welcoming and accommodating of questions and providing solutions. The free breakfast was fresh and plentiful and well maintained by the staff. The fitness area was clean and had sanitizing wipes and towels for the equipment. The housekeeping staff was helpful in emptying trash and refreshing towels as we chose not to have the room cleaning service during our stay. The proximity to the grocery stores Sprouts and Safeway was helpful. A gas station in front of the hotel with an ATM and market was convenient on Christmas Day. I imagine the proximity to the Banner hospital would be very helpful to those visiting the healthcare facility.

Guest review

10.0

Staff and stay were great. It was a roomy suite and a quiet floor.

− Shower curtain pole was pulled away from the wall on one side but still attached to the wall.

Bed bug bites and overcharged!

2.0

Checkin: November 15, 2025 Checkout: November 18, 2025 Room 402 Bed bug bites and overcharged! confirmed by Doctor, I have Bedbug bites on my lower left leg and right upper back. He said I should notify the hotel for future guests. I called and confirmed we did not need a code for the medical discount. (We needed the code at a diff hotel in Scottsdale.) When we checked in, I verified we were there for medical reasons and asked what the rate was. He said we would get it at checkout. I have never stayed in a hotel that would not tell me the rate upfront. He ran my CC, but said it would not be charged until we checked out. (I did not prepay) Upon check out, the GM, Tammy would not honor the medical discount. She said because I made the reservation via Expedia, she could not give me the discount (even though I called ahead, and was told when we checked in that we would be on a medical discount rate). Luckily it was only a 3-night stay - but I was mad enough with just those days being at a higher rate. House keeping did not clean our room on the scheduled day. Although we will need to return in 6 months, location is perfect - close to medical facility and restaurants... We will never return to this hotel.

Mixed view.

6.0

Not as good as other residence Inns we have stayed in. Disappointed with certain aspects of this hotel. Plus points - pool area great in the day time, good gluten free breakfast options (could add GF cereals to the choices though), great staff in the breakfast area and in housekeeping. Great restaurant next door. Minus points - there was a lot of noise at night from the pool area. Residents gathered there with loud music. Nothing was done by hotel staff to quieten them. We had to request a change of room after 2 noisy nights. Also, kitchenettes were looking rather tired, as were carpets. Dishwasher had rusty baskets/trays which was concerning. Air conditioning in the rooms was very noisy. Wouldn't stay here again.