Eleftheria Hotel♡

Guest review

9.0

Curãtenia ! Felicitari femeilor de serviciu si personalului care este multifunctional Clima din camera, apa caldă , totul a fost ok

− Micul dejun e acelasi mereu, ti-e greata dupa 10 zile daca il mai vezi si in alimentară Legume inafara de Castraveți si Rosii absolut nimic !

ihan kiva loma

8.0

rauhallisuus, uimaallas ja siisteys

− ruoka ja aamupala. käytävien kulkeminen kuului selkeästi huoneisiin

Guest review

8.0

Struttura ben fornita con buoni servizi e buona colazione con vista.

− Il pavimento della stanza era sporco e non è stato mai pulito in una settimana di soggiorno

Amazing short holiday with my family

9.0

Nice hotel, amazing friendly staff and superb room cleaning.

− Breakfast can be improved a lot as everyday the food menu was the same and we didn't like a lot of the food available in the breakfast. Regarding the evening dinner, we never ate dinner in the hotel so we cannot leave feedback on that.

Massively Disappointing, waste of money more a 2 star

2.0

We chose this hotel largely because of the many reviews describing it as warm, friendly, and welcoming. Unfortunately, that was not our experience. The hotel’s strongest points are its beautiful views. However, the overall service fell well below our expectations and significantly impacted our holiday. Throughout our stay, staff generally appeared disengaged and unapproachable. Friendly interaction was minimal, non existent and several other guests we spoke to shared similar observations. This was particularly surprising as we have always found Greek hospitality to be exceptionally warm and welcoming. The location may suit some travellers, but it is worth noting that the area is quite commercialised. At the bottom of the hill you’ll find the main road, restaurants, shops, and the beach. Those seeking a more authentic Cretan atmosphere may prefer Old Town Chania. We particularly enjoyed the tavernas around Rokko taverna( put that into google and you will quote a few delicious places to eat around there) , which offered excellent traditional food and much friendlier service. The room itself was disappointing. The bed was uncomfortable, and the bedding was not fitted properly, exposing a stained mattress protector underneath. Bathroom was small. Housekeeping was also inconsistent, with towels occasionally removed and not replaced. Breakfast lacked variety, particularly for vegetarians. The fruit selection was limited, orange and watermelon everyday. Given Crete’s reputation for fresh produce, we expected a wider choice of local fruit and more varied options overall. The most concerning issue occurred when €100 went missing from our room. While I appreciate that cash theft can be difficult to investigate, I reported it to reception simply so management was aware. The matter appeared to be dismissed without any visible attempt to investigate or follow up, which left us feeling uncomfortable and unsupported. Granted I should’ve put cash in the safe or in a safe place, although I’ve never had this problem before. Overall, the hotel has potential because of its setting and views, but our experience was let down by poor customer service, inconsistent housekeeping, and disappointing food. Based on our stay, I do not feel the hotel reflects the positive reviews that influenced our booking, and I would not choose to stay here again.more a 2 star

A Surprising Littel Gem

8.0

If you like good views and a peaceful setting this is definitely the hotel to stay in. There is a 10 minute walk mainly up hill from the commercial centre to the hotel ,but for a reasonable level of fitness this should not pose a problem-( best not to tackle on the hottest part of the day,) There is a free hotel shuttle bus (bookable) for those who do not wish to walk. We are both in our late 60s and often walked down to the centre and back more than once a day. The bonus is being away from noisy bars and traffic -and views from most areas of the hotel . The pool is a good size, 1.40 metres deep throughout ,well maintained and kept very clean. It never seemed to get too busy and in the afternoons we were always able to find available sunbeds . Perfect for a relaxing swim. I can't praise the restaurant staff enough , everyone so polite , efficient and always ready to help. The food completely exceeded my expectations , always a good choice on offer and fresh and nicely presented . Thank you for a memorable holiday